Director, Collections

As a Manager of Collections Small Ticket you will be responsible and accountable for the collection activity across business units including administrative credit and dispute management related issues. As the Leader of this team you will have a variety of priorities including overseeing all outbound inbound call activity credit report dispute management third party bill & collect activities and account adjustment activity administered by the team up until litigation. Youll oversee all collections processes and innovative tooling and systems used for the collection activities.

Day to Day Responsibilities:

• Define and manage current KPIs including minimizing Inflow Risk Costs and Non-Performing Loans while maximizing Collections and Cure Rates. Create standardization where possible for greater operational efficiency across teams.
• Ensure complete and accurate reporting. Effectively present team results to senior management and appropriate stakeholders using data proactively to identify trends and make business recommendations.
• Ensure early identification of administrative delinquency and adequate management and monitoring of dispute process.
• Ensure prompt and timely adherence to regulatory requirements policy and procedures including recognition of credit and administrative issues including dispute management as well as elevation of any potential defaults and fraud activities. Align local practices to global standards.
• Manage a quality team of collection professionals by coaching mentoring and developing via Individual Development Plans performance management and other activities including ongoing trainings.
• Liaise with Operations Sales Program Management and the Risk organization to ensure adherence to Vendor program agreements as needed.
• Enforce effective and proven negotiation skills in order to resolve delinquency and manage non-performing loans.
• Contribute to Collections & Recovery business plan when necessary.
• Provide guidance to team on customer requests related to contract adjustments including non-distressed customers.
• Manage flexible capacity and servicing partner relationships
• Collaborate and coordinate efforts with Compliance on suspicious investigation unit and assist in Litigation & Recovery as appropriate.

Transformational Responsibilities:

• Drive change in your team and support and assist U.S. Head of Collections & Recovery in transformational efforts creating a seamless internal and outsource strategy.
• Adjust current practices to align with latest communication technologies and strategies for Early Cure and Early Recovery of delinquent customers. Ensure readiness of team members leaders and support change management efforts.
• Use AI model to determine and adjust call strategy and capacity needs maximizing the early cure rate of the portfolio to control delinquency and the non-performing loan position.
• Defining and adjusting dunning strategy using new and existing workflow tools.
• Foster a continuous improvement environment using agile ways of working focused on enhancing departmental processes leveraging tooling and technology platforms.
• Liaises with stakeholders and leaders outside of Portfolio Management on transformational initiatives.

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food free health checks fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning member development programs.
• Check thislinkto an overview of all benefits in your region.

Essentials

• Minimum of Bachelors degree or equivalent work experience
• 8 years of relevant experience in the financial industry with people management skills
• 5 years of leadership experience with hands on experience in coaching training delegating and change management.
• A strong understanding of account prioritization using AI models support systems such as account management software and receivable software.
• Ability to facilitate a dynamic and change oriented working environment
• Be an authentic leader who lives the DLL values inspires and facilitates members to contribute to collective results in a networked organization.
• Manages a team of leaders across geographical locations and within different operating systems.
• A leader with strong analytical skills and ability to make data driven business decisions recommendations and communicate these effectively through presentation
• Ability to interact comfortably and confidently with Senior Leaders in the industry and within DLL.
• Experience with account management technology successfully leading change management efforts Agile working techniques.
• The candidate must also be well versed with documentation knowledge specifically the terms and conditions of the contracts capable of providing exception customer service to our vendors dealers and end users.
• Strong understanding of Uniform Commercial Code Fair Debt Collection Practices Act consumer collection laws.
• Strong understanding of contract terms and conditions including taxes titling UCCs guarantees and other credit enhancements such as loss pools
• Willingness to travel up to 1 week per month

Choose Wellbeing

DLLs wellbeing ambition is to educate equip and empower members to build connections manage their mental emotional physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection Build meaningful connections with other DLL members
• Health Manage mental emotional and physical health
• Finance Provide learning opportunities to help members achieve personal financial health
• Lifestyle Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL we are many things. We are team members family members community member. We are members of society members of different cultures and nationalities. Members of change. We each have different beliefs different passions different viewpoints talents and interests. We become from different backgrounds cultures nationalities and histories.

But for all of our differences we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration less hierarchy and a honest directness that enable us to integrate ideate and innovate across country lines.

Many companies say they are European American Asian or Australian at DLL we are all these places and more.

We are a cross-culture collaborative an interconnected network that comes together every single day with one goal in mind:Partnering for a better world.

Good to Know

Desired Primary Work Location: Wayne PA/ Des Moines IA

Applicable Pay Range

$146401.60 - $219602.40

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills years of relevant experience you possess and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range especially those with less experience or qualification.

This position is subject to the terms of DLLs compensation plans and policies. Further the position includes all other benefits provided to DLL employees including healthcare benefits 401k matching vacation sick leave parental leave possible discretionary bonuses and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

• Deadline for application: October 30 2025(Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website:
• DLLs referral program applies
• #LI-MACIE
• For more information please contact our Talent acquisition partner Macie Blazek via

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

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