Managed Services Program Lead
Share
Job Location:
Any - USA
Monthly Salary:
Not Disclosed
Posted on:
21 days ago
Vacancies:
1 Vacancy
Job Summary
What youll do
Drive proactive partner enablement and guidance (office hours training product queries) to ensure high-quality program delivery across regions.
Act as the internal liaison to Customer Success Product Professional Services/Ops and leadership to resolve issues and share program updates.
Optimize onboarding and support workflows in Salesforce and related processes for program scalability and quality.
Manage operational admin including DocuSign SmartMessage user/data administration and account deactivations as customers exit the program.
Analyze and report program metrics to drive commercial visibility and performance improvements.
Lead escalations with clear action plans and communications; integrate new features into training and workflows.
Qualifications :
What were looking for
2 years in a SaaS customer-facing role (Professional Services or Customer Success) with strong program/partner management process optimization and cross-functional coordination skills.
Familiarity with Salesforce or other customer support tools (process/workflow optimization) collaboration tools (Asana Slack) and operational tools (DocuSign SmartMessage; Pendo/SmartTips a plus).
Strong communication stakeholder alignment and analytical/reporting skills; comfortable working across time zones when needed.
Demonstrated ability to manage multiple complex tasks or projects simultaneously
Additional Information :
SmartRecruiters strives to offer equitable and engaging compensation to our employees across the globe as we always seek to attract motivate and retain the right talent. We utilise a data-driven approach in order to remove biases in our decisions.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, se ... View more
