Customer Service Representative

Summary Directs and coordinates customer service and estimating activities of establishment to service maintain and respond to customers by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Reviews customer requests for quotes and purchases to ascertain viability of the quote and respond to order placement. 

Prepares schedules for estimating purchasing and engineering in order to coordinate response to customers for bids and quotes.

Coordinates response to customer inquiries for status of their order.  Informs the customer of pricing shipping date anticipated delays and any additional information needed by the customer.

Maintains updated cost records in order to maintain quoting system to respond to customer inquiries.

Confers with production shipping warehouse to expedite orders.

Maintains customer name and address database.

Maintains updated order entry and booking system in MRP.

Coordinates integration of the following functions in preparing quotes; estimating purchasing quality and engineering.

Computes price discount sales commission and shipping charges as required.

Qualifications :

Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                                      

Bachelors degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.

Language Skills                                                   

Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations.  Ability to write reports business correspondence and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.

Mathematical Skills                                                         

Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability                                               

Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills                                                  

To perform this job successfully an individual should have knowledge of Database software; Internet software; Manufacturing software; Order processing systems; Spreadsheet software and Word Processing software.

Other Qualifications                                                        

Some travel to visit customers may be required up to 5%.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to sit; use hands to finger handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop kneel crouch or crawl and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 The noise level in the work environment is usually quiet.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

No

Employment Type :

Full-time