Licensing Analyst, Asia Pacific Client Licensing

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 22 days ago

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

Team Summary

Client Services provides industry-leading operational support to Visas clients around the world. With our deep knowledge and expertise we bring the voice of the customer into the design development and successful deployment of Visa products and services. We are trusted partners to Visas clients providing expertise to support and successfully grow their business.

Our AP Client Licensing team is at the heart of our operations ensuring the integrity of the payment system and supporting our clients as they develop and expand their electronic payment businesses. Licensing team grants client licenses and conducts initial client onboarding and due diligence checks. Also Licensing team maintains client lifecycle updates including sponsorship change legal name change ownership change license upgrades and downgrade and termination. With the expansion of Visas business were looking for a dedicated individual to support Visas new businesses and strategies. This is your chance to be at the forefront of onboarding more clients and businesses shaping the future of electronic payments.

What a Licensing Analyst does at Visa:

This position serves as a subject matter expert offering customized consultative support on license requests while applying in-depth knowledge of Visas bylaws and eligibility criteria alternate partnership options for potential applicants and regulatory requirements across the AP region.

In this role you are expected to:

Analyze licensing eligibility and requirements per Visa Rules to manage licensing process for prospective and current clients interacting with market-based Licensing and business sponsors.
Consult prospective and current clients and executes requests related to administration of their licenses including sponsorship options license upgrades mergers acquisitions and terminations.
Identify and executes on operational opportunities to increase service quality or efficiency.
Be responsible to ensure Licensing team partners and stakeholders deliver on commitments and meet customers expectations based on established processes and SLAs.
Assist with Level 2 business scenarios and decisions including training on basic functions.
Identify trends in the business and escalates to management any areas potentially needing to be re-evaluated provides recommendations accordingly.
Investigate questions/issues across breadth of licensing and numerics requiring understanding of Visa Bylaws and Visa Rules banking structures holding companies and regulatory requirements.
Formulate recommendations and refer cases to Manager exercising judgment to identify unusual scenarios or potential risks.
Evaluate and understand client-licensing data impacts up/downstream processes and departments.
Serve as Licensing resource in AP to support market-based needs for example changes in regulatory environment new financial inclusion efforts and other operational or strategic changes specific to region.
Alert leadership to situations outside of established policy or issues requiring extra level of customer service attention.
Be responsible for building awareness of Licensing rules policies and processes in AP markets.
Contribute and participate in system and process enhancement discussions including performing acceptance testing.

Why this is important to Visa:

The role works across a breadth of internal and external stakeholders to support strategic business objectives and deepen partnerships with clients enabling Visa to bring greater value to our clients and their business

Projects you will be a part of:

As part of the team you will get an opportunity to work on strategically important projects for Visa and our Clients.

Streamline licensing process for prospective and current Visa clients including non-banks

Work with cross-functional team to identify opportunities and leverage on internal tools and expertise and develop holistic solutions to help increase service quality revenue and efficiency for clients

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

We are looking for an individual who brings experience a curiosity about payments is results-driven and client focused. As a candidate you should have:

Bachelors Degree in Business Administration or equivalent
Minimum 5 years of work experience in the payment industry
Effective planning and organizational conceptual and logical problem-solving skills
Proven ability to set and deliver upon priorities within busy shifting environment
Ability to manage high volume of work with constant detail orientation able to meet deadlines with quality work
Effective professional verbal and written communication skills
Strong interpersonal and client-focus skills
Ability to keep manager informed and involved on ongoing basis
Comfortable working in global environment impacted by different legal cultural and business priorities
Working expertise in Microsoft Office including Outlook Excel PowerPoint and Access

What will also help:

Working knowledge of the payment industry and Visas business
Knowledge of end-to-end licensing process business drivers and expectations
Ability to understand impacts of client licensing data to downstream business and application processes identifying solutions and relevant pros/cons of options
Understands and preferably working expertise in Visa databases and workflow tools including VCIS MSD Playbook etc.
Ability to take customer view and apply to internal processes to improve delivery and results
Ability to understand how global framework works in context of addressing specific local requirements

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

Employment Type :

Full-time

Team SummaryClient Services provides industry-leading operational support to Visas clients around the world. With our deep knowledge and expertise we bring the voice of the customer into the design development and successful deployment of Visa products and services. We are trusted partners to Visas ...

Team Summary

What a Licensing Analyst does at Visa:

In this role you are expected to:

Analyze licensing eligibility and requirements per Visa Rules to manage licensing process for prospective and current clients interacting with market-based Licensing and business sponsors.
Consult prospective and current clients and executes requests related to administration of their licenses including sponsorship options license upgrades mergers acquisitions and terminations.
Identify and executes on operational opportunities to increase service quality or efficiency.
Be responsible to ensure Licensing team partners and stakeholders deliver on commitments and meet customers expectations based on established processes and SLAs.
Assist with Level 2 business scenarios and decisions including training on basic functions.
Identify trends in the business and escalates to management any areas potentially needing to be re-evaluated provides recommendations accordingly.
Investigate questions/issues across breadth of licensing and numerics requiring understanding of Visa Bylaws and Visa Rules banking structures holding companies and regulatory requirements.
Formulate recommendations and refer cases to Manager exercising judgment to identify unusual scenarios or potential risks.
Evaluate and understand client-licensing data impacts up/downstream processes and departments.
Serve as Licensing resource in AP to support market-based needs for example changes in regulatory environment new financial inclusion efforts and other operational or strategic changes specific to region.
Alert leadership to situations outside of established policy or issues requiring extra level of customer service attention.
Be responsible for building awareness of Licensing rules policies and processes in AP markets.
Contribute and participate in system and process enhancement discussions including performing acceptance testing.

Why this is important to Visa:

Projects you will be a part of:

As part of the team you will get an opportunity to work on strategically important projects for Visa and our Clients.

Streamline licensing process for prospective and current Visa clients including non-banks

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

We are looking for an individual who brings experience a curiosity about payments is results-driven and client focused. As a candidate you should have:

Bachelors Degree in Business Administration or equivalent
Minimum 5 years of work experience in the payment industry
Effective planning and organizational conceptual and logical problem-solving skills
Proven ability to set and deliver upon priorities within busy shifting environment
Ability to manage high volume of work with constant detail orientation able to meet deadlines with quality work
Effective professional verbal and written communication skills
Strong interpersonal and client-focus skills
Ability to keep manager informed and involved on ongoing basis
Comfortable working in global environment impacted by different legal cultural and business priorities
Working expertise in Microsoft Office including Outlook Excel PowerPoint and Access

What will also help:

Working knowledge of the payment industry and Visas business
Knowledge of end-to-end licensing process business drivers and expectations
Ability to understand impacts of client licensing data to downstream business and application processes identifying solutions and relevant pros/cons of options
Understands and preferably working expertise in Visa databases and workflow tools including VCIS MSD Playbook etc.
Ability to take customer view and apply to internal processes to improve delivery and results
Ability to understand how global framework works in context of addressing specific local requirements

Additional Information :

Remote Work :

Employment Type :

Full-time

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

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About Company

Visa

Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more

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