Customer Happiness Email & Chat Support Specialist

Join the team redefining how the world experiences design.

Hey gday mabuhay kia ora 你好 hallo vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.

Where and how you can work

Our Manila office is home to a vibrant and growing community of Canvanauts. Weve designed it to be a collaborative and inspiring space where teams can connect create and thrive. This role follows a hybrid setup giving you the flexibility to balance working from home and in our Manila Campus. 

What youd be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. So this will give you the flavour of the type of things youll be working on when you start but this will likely evolve.

At the moment this role is focused on

• Delivering high-quality customer support through email and chat to Canva users around the world.
• Crafting accurate friendly and solution-oriented responses to a range of issues from billing to print to technical help.
• Representing Canva as an empathetic and proactive problem-solver.
• Navigating multiple systems and collaborating with internal teams to resolve issues efficiently.
• Working with your teammates to improve processes tools and the overall customer experience.
• Thriving in a 24/7 rotating shift environment that supports global customer needs; and has the willingness to work onsite

Youre probably a match if

• Youre an early-career professional with a passion for helping people
• You have strong communication skills both written and verbal
• You enjoy solving problems and turning challenges into positive experiences
• Youre tech-comfortable and quick to learn new systems and tools
• Youre adaptable and open-minded especially in dynamic fast-moving environments
• You bring empathy patience and professionalism to every interaction
• Youre based in the Metro Manila Area and open to working a shifting schedule onsite

About the team

Canvas Customer Happiness Team is the face of a platform used by millions of people every day. With over 60 million active users across 190 countries the teams goal is to ensure each customer feels supported and successful. Whether its solving issues or sharing Canva love every interaction is an opportunity to delight our community.

Whats in it for you

Achieving our crazy big goals motivates us to work hard and we do but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.
Heres a taste of whats on offer:

• Equity packages we want our success to be yours too.
• Inclusive parental leave policy that supports all parents & carers.
• An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more.
• Flexible leave options that empower you to be a force for good take time to recharge and support you personally.

Additional Information

Check out for more info.

Other stuff to know

We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually.

Remote Work :

Yes

Employment Type :

Full-time