Assoc. Mgr Transportation

Overview:

We are seeking a proactive experienced and results-driven Associate Manager Transportation Services to join our team. This role is critical to ensuring the smooth efficient and compliant operation of our Sutherland employees transportation services across Jamaica and Colombia with a strong focus on supporting night operations and addressing real-time challenges.

The successful candidate will be responsible for overseeing monitoring transportation systems and vendor performance addressing escalations from employees and driving continuous improvement across transportation operations. This role requires a high level of ownership sound judgment and the ability to lead and coordinate across multiple geographies and stakeholders.

Key responsabilities:

• Lead the night shift operations for transportation services in Jamaica and Colombia ensuring uninterrupted service delivery.
• Supervise and support Transportation Specialists; serve as their primary escalation point.
• Monitor the transportation app and vendor performance dashboards to ensure system health cost and service quality.
• Respond to and resolve high-priority issues or employee escalations in real time.
• Liaise with transportation vendors to ensure adherence to service-level agreements (SLAs).
• Analyze operational data to identify trends gaps or opportunities for improvement.
• Collaborate with senior management to update and implement transportation policies and procedures.
• Own documentation of incidents tracking metrics and reporting for audit or leadership reviews.
• Participate in hiring training and development of the transportation team.
• Partner with other departments (HR Facilities Security) to align transportation services with broader organizational goals.
• Drive employee satisfaction by ensuring a safe reliable and user-friendly transportation experience.
• Be available to work flexible shifts including weekends holidays or late evenings when necessary.

Qualifications :

• Associates or Bachelors degree in Business Logistics Operations or a related field preferred.
• Minimum 35 years of experience in transportation operations or people management.
• Prior leadership or supervisory experience preferred.
• Must be bilingual (English and Spanish) to support both geographies effectively.
• Strong knowledge of transportation management systems and operational workflows.
• Excellent problem-solving analytical and decision-making abilities.
• Strong communication and stakeholder management skills.
• High level of ownership accountability and ability to work under pressure.
• Proficient in Microsoft Office Suite (Advances Excel) Google Workspace or similar tools.
• Ability to multitask and prioritize tasks effectively.
• Adaptability and flexibility to work during night shifts or as required.
• Availability to work on weekends and public holidays.

• Willingness to operate outside of regular business hours.
• Power BI Data Analysis skills are a plus

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time