Customer Success Internship

As a Customer Success Intern you will support the delivery and success of client programs helping ensure they create measurable impact and long-term value for both the client and Lepaya. Youll assist the Customer Success team in managing client relationships coordinating program delivery tracking performance metrics and identifying opportunities for improvement and growth.

Working closely with (senior) Customer Success Managers youll gain hands-on experience in post-sales client engagement from helping drive learner impact (measured by cNPS and apply rates) to contributing to revenue delivery and client retention efforts. Youll also support preparations for account renewals and expansions ensuring that the team is well-equipped with the insights and data needed to discuss potential growth opportunities with clients.

What youll bring

• Currently studying a Bachelors/Masters in Business Studies (Organizational) Psychology Educational Sciences Human Resource Management Communication Studies or similar fields.

• A service-minded and result-driven.

• Passionate about learning and personal development.

• Enjoy refining processes to improve efficiency and scalability.

• Collaborate well with others and are proactive in taking initiative.

• Can-do mindset.

• Excellent communication skills both written and verbal in English (French Dutch and/or German is a plus)

• Available full-time and come 2 days per week to our Amsterdam office

Your achievements

• Project support: collaborate with the Customer Success Team on 1-2 strategic projects to help enhance the CSM role processes and overall team effectiveness.

• Operational excellence: support the Customer Success Team and the Delivery Team in ensuring flawless execution of Lepayas training programs and a smooth client experience.

• Hands-on support: assist in evaluating training programs collecting and analyzing feedback and preparing for key Customer Success touchpoints such as Quarterly Business Reviews (QBRs) and onboarding sessions.

Why youll love this journey at Lepaya

• Inspiring and dynamic environment

• Participate in Lepayas own training curriculum

• Excellent guidance during your internship

• A compensation of 500 Euro/month based on a full-time contract

• Lunch at the office once per week

• And the best: participation in the Lepaya Work-To-Live schedule consisting of unlimited holidays & Lepaya Fridays every other Friday a day for yourself

• Flexible hours and a hybrid working arrangement we expect you to work from our office at least 2 days a week

Our mission

At Lepaya we empower professionals to thrive in their careers and lead happier lives helping businesses reach new heights. Every member of our team plays a part in transforming how organizations grow and develop their talent.

Through our Portal Academies and App we deliver blended training programs for every career stage enabling learners to learn practice and apply new skills that truly make an impact.

Trusted by companies like KPMG ING Just Eat Takeaway Bynder Dell Kraft Heinz and BCG weve upskilled over 26000 learners in 2024 across 120 countries. Backed by $80M in funding were on a mission to become the worlds leading upskilling platform and wed love you to be part of it.

What does it mean to be a Lepayaan

We succeed together. We act and come up with solutions. We build for growth. We exceed expectations. We create meaningful impact. For a glimpse into our culture explore our careers page.

How we live DE&I

At Lepaya our diverse team embraces professionals of all backgrounds. We prioritize an inclusive environment where every member is valued and empowered. Were dedicated to diversity equity and inclusion through initiatives like our Diversity Charter and internal DE&I team. Your unique perspective is celebrated ensuring you feel supported and encouraged to be yourself at work.

Whats next

Ensuring a smooth candidate journey is our top priority. Heres a sneak peek into our standard hiring process: 1. An intro video call with Bianca from TA 2. A 30-minute chat with the hiring manager or/and a senior CSM and finally an offer! Were all about getting to know you better so well invite you to our office for a face-to-face stage where you can meet potential future colleagues and experience our awesome office vibes firsthand!

Eager to jump on board Get in touch!