Work That MattersLeidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts backed by our global experience and network of partners are working to solve the worlds toughest challenges in government intelligence defence aviation border protection and health markets.
Your New Role and Responsibilities
Our CIO Leidos Support Team plays a vital role in ensuring employees have reliable access to company IT systems and infrastructure. We deliver responsive high-quality support across desktop network and application services enabling our teams to work securely and efficiently in a fast-paced mission-driven environment.
We can train the technical aspects of this role. To train successfully we are seeking candidates who are willing to learn receptive to feedback and collaborative team players. Were committed to investing our time to help advance or launch your career.
Providing first-line IT support to end-users in the Asia Pacific region key responsibilities include:
- Log and manage user incidents service and access requests.
- Account Maintenance (Password Resets Account Unlocks etc.)
- Troubleshoot hardware software network and telecommunication issues.
- Ensure compliance with Service Level Agreements and maintain user communication.
- Maintain documentation research issues and troubleshoot.
What Youll Bring to Make an Impact
To be successful in the position you will have previous experience in a customer-centric role.
In addition youll also ideally have:
- Experience with Microsoft 365 Azure InTune and all Windows operating systems.
- Awareness of ITIL best practice methodology.
- Previous service desk experience (desirable).
- IT Degree or Certification/working towards (desirable).
Dont worry if you dont tick all the boxes if you meet most of them we encourage you to submit your application. Were most interested in your strengths what you want to learn and how far you want to go.
Diverse Team Members Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. Its about creating a workplace where everyone can do important work feels welcome valued and respected and has equal access to opportunities to thrive. Paul Chase Chief Executive Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders culturally and linguistically diverse people people with disabilities veterans neurodiverse people and people of all genders sexualities and age groups.
Our five Advocacy Groups (Women and Allies NetworkYoung Professionals Defence & Emergency Services Action for Accessibility and Abilities and Pride) provide an opportunity for team members to connect and collaborate on shared interests and work to support and celebrate our diverse community.
Next Steps
- To apply for this role follow the links or apply via our Careers page.
- Recruitment process - 1 virtual interview and/or 1 face-to-face & background checks.
- Applicants may also need to meet International Traffic in Arms Regulations (ITAR) certain circumstances this can place limitations on persons who hold dual nationality permanent residency or are former nationals of certain countries as per ITAR 126.1.
- We are committed to making our recruitment process accessible to all candidates. Please get in touch with our Careers team if youd like to discuss any additional support during your application or throughout the recruitment process.
At Leidos we dont want someone who fits the moldwe want someone who melts it down and builds something better. This is a role for the restless the over-caffeinated the ones who ask whats next before the dust settles on whats now.
If youre already scheming step 20 while everyone else is still debating step 2 good. Youll fit right in.
Original Posting:
For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
