Bilingual Operations Assistant

BILINGUAL SCHOOL OPERATIONS ASSISTANT

The Pinnacles Prep Operations Assistant supports the non-instructional functions of our school allowing the instructional staff to drive student achievement. The school operations assistants responsibilities include successfully executing systems processes and policies in all non-instructional areas leading all efforts toward operational excellence.

RESPONSIBILITIES:

Front Office:

• Support with multiple workstreams that make up school operations
• Receives heavy volume of telephone calls and personal contacts from parents scholars teachers various school departments other schools and the public requesting information appointments and actions leaving messages or instructions or registering complaints. Transmits messages and information quickly and accurately.
• Supports administrative duties when needed.
• Collects fees and/or funds from scholars and families for the purpose of ensuring the accuracy and timely completion of transactions.
• Oversees scholar workers for the purpose of developing their office skills and ensuring their understanding of established policies and procedures.
• Maintains the front office in order to create a welcoming environment that is clean organized and safe.
• Translates documents as requested by school administration.
• As needed provides Spanish interpretation services for families and community members for school business during school hours. Ex: 1:1 meetings IEP/504 meetings; Disciplinary meetings conferences.

School Operations:

• Greets and directs substitute teachers regarding teaching assignments school programs and procedures.
• Evaluates sensitive situations to assess when to involve the COO or Principal.
• Prints organizes and distributes flyers announcements report cards and other school publications.
• Support administration with parent communication pertaining to attendance restorative practices and discipline as needed.
• Perform other related duties and special projects as assigned such as supporting lunch and recess.
• Assists the operations manager and COO in fulfilling operations requests from staff

Student Enrollment

• Effectively communicate the mission vision values and academic program when communicating with prospective families via phone or in-person.
• Support enrollment process by providing enrollment packets to prospective families photocopying supporting enrollment documents and updating the COO when enrollment is complete.
• Be available to give campus tours as a substitute for tour leaders when needed.
• Supporting occasional campus recruitment events outside of school hours.

REQUIRED QUALIFICATIONS:

• Bilingual in English and Spanish
• Committed toward equity and dismantling inequitable practices in every part of school operations
• Desire to learn and develop new skills and to work as part of a team
• Pass required background checks:
  • Criminal background check
  • ESD fingerprint record check
• Discretion and ability to handle sensitive and confidential information.
• Flexibility and adaptability to changing priorities and tasks
• Detail-oriented highly organized and self-reflective
• Ability to manage multiple projects simultaneously adjust priorities and work autonomously
• Strong interpersonal skills
• Proficient in Google-Suite/ Microsoft Office & aptitude in learning new computer programs
• Excellent written and oral communication skills
• Currently holds or will obtain ServSafe Food Handler certification within 90 days of employment
• Proven ability to meet ambitious goals independently with a track record of persistence in challenging circumstances.

PREFERRED QUALIFICATIONS

• Prior experience working with underserved communities families and/or students
• Comfortable in an ambiguous fast-moving start-up environment with a drive towards clarity solutions and sustainability
• Experience working with and supervising students
• Successful non-profit or for-profit experience in a similar environment

COMPENSATION

• $22/hr. - $26/hr. depending on experience & qualifications.
• Health insurance package including vision & dental
• Retirement package
• Opportunities for professional growth and development

SUPERVISOR & TEAM:

The operations assistant reports directly to the chief operations officer who is responsible for their evaluations. This position is a part of the Operations Team at Pinnacles Prep.

ACCOUNTABILITY:

The Operations Assistant is a nonexempt position. The Operations Assistant should display a commitment to the Schools mission and core values and pass a complete criminal background check driving record check and ESD Fingerprint record check.

SCHEDULE:

The Operations Assistant is a full-time year-round position. During the school year the schedule is from 8:30AM - 5:00PM with a 30 minute lunch break during the day.

Approximate Division of Job duties:

75% Front Desk

25% Operations Assistance

Sample Daily Schedule:

8:30 - 10:30

Front desk for arrivals and daily attendance calls.

10:30 - 1:00

Food Service support as needed

1:00 - 1:30

Lunch break

1:30 - 5:00

Managing Front Desk & operations support

• Friday schedule differs due to a weekly half day to accommodate staff meetings
• Schedule subject to change based on time of year

EQUAL EMPLOYMENT OPPORTUNITY: Equal employment opportunity and respect in the workplace are fundamental principles at Pinnacles Prep. Pinnacles Prep prohibits and does not tolerate harassment intimidation bullying discriminatory or retaliatory behavior. All aspects of your employment are based upon your personal capabilities and qualifications without regard to race color religion/creed sex/gender (including pregnancy and gender identity) sexual orientation or perceived sexual orientation national origin alienage or citizenship status disability age military status marital status partnership status status as a victim of domestic violence genetic predisposition or carrier status or any other protected class as established by federal state or local law. The following employee has been designated to handle questions and complaints of alleged discrimination: Please contact Jill Fineis Principal

Required Experience:

Junior IC