Job Opportunities Customer Care & Supply Chain Representative

Join us and celebrate the beauty of human experience. Create for happier healthier lives with love for nature. Together with kindness and humility we deliver food innovations craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. Theres much to learn and many to learn from with more than 16000 employees around the world to explore ideas and ambitions with. Dive into varied flexible and stimulating environments. Meet empowered professionals to partner with befriend and stretch your skills alongside. Every day your energy your creativity and your determination will shape our future making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care & Supply Chain Representative - Your future position

Be the central link between the customer operations sales team and GBS to ensure the clients requirements are met in the most efficient and cost-effective way. Build strong relationships with customers act as the Voice of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

In this role you will be responsible for:

• Manage customer expectations build strong relationships and act on feedback (B2B)

• Execute Customer Care strategy in line with global guidelines.

• Provide responsive support for assigned customers and affiliates including order management issue resolution and complaint handling.

• Participate in customer visits and presentations; diffuse difficult situations effectively.

• Oversee the full order cycle and coordinate with operations sales and GBS.

• Monitor and address supply or capacity issues to prevent customer impact.

• Collect forecasts support demand planning and manage safety stock contracts.

• Coordinate product life cycle activities ensuring smooth introductions and phase-outs.

• Identify and act on opportunities for improvement; contribute to relevant projects.

• Collaborate with the Support Office Control Tower and Continuous Improvement teams for corrective actions.

• Follow new customer and product processes to enhance the customer experience.

• Prepare debit/credit notes and manage billing activities.

• Maintain accurate customer records including contracts labeling packaging and stock requirements.

• Provide coverage and support for other team accounts when required.

Your professional profile includes:

Our Benefits:

At Givaudan you contribute to delightful taste and scent experiences that touch peoples lives.
You work within an inspiring teamwork culture where you can thrive collaborate and learn from other talented and passionate people across disciplines regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.