Director of Distribution
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Job Location:
Mississauga - Canada
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Chatters
At Chatters we are transforming how Canadians experience beauty blending in-salon expertise retail convenience and ecommerce innovation. As we grow we are evolving our supply chain to deliver faster smarter and more efficiently for our customers and partners across the country.
Position Summary
The Director Distribution is a key leadership role responsible for driving the strategy optimization and execution of Chatters national distribution and fulfillment network encompassing both our Red Deer Distribution Centre and E-commerce distribution through ship-from-store and third-party models in Eastern Canada.
This individual will lead day-to-day operations while also shaping the future state of Chatters fulfillment network building the capacity technology and processes needed to scale efficiently and support long-term growth.
A strong background in eCommerce distribution and omni-channel fulfillment is essential along with the ability to design and implement strategies that optimize cost speed and service for our growing digital business.
What You Will Do
Operational Leadership
E-Commerce & Network Optimization
Why You Will Love Working with Us
Ready to join our community Submit your online application and check us out at prioritizes diversity equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our team members candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
At Chatters we are transforming how Canadians experience beauty blending in-salon expertise retail convenience and ecommerce innovation. As we grow we are evolving our supply chain to deliver faster smarter and more efficiently for our customers and partners across the country.
Position Summary
The Director Distribution is a key leadership role responsible for driving the strategy optimization and execution of Chatters national distribution and fulfillment network encompassing both our Red Deer Distribution Centre and E-commerce distribution through ship-from-store and third-party models in Eastern Canada.
This individual will lead day-to-day operations while also shaping the future state of Chatters fulfillment network building the capacity technology and processes needed to scale efficiently and support long-term growth.
A strong background in eCommerce distribution and omni-channel fulfillment is essential along with the ability to design and implement strategies that optimize cost speed and service for our growing digital business.
What You Will Do
Operational Leadership
- Lead end-to-end operations across our Red Deer Distribution Centre and Eastern eCommerce fulfillment network.
- Ensure daily execution meets service level accuracy safety and productivity standards.
- Oversee all inventory management fulfillment shipping and returns processes.
- Establish and manage KPIs such as order accuracy fulfillment speed on-time delivery and cost-to-serve.
- Champion operational excellence through lean methodologies automation and continuous improvement.
E-Commerce & Network Optimization
- Assess and design Chatters long-term eCommerce fulfillment strategy including network structure ship-from-store models and third-party logistics partnerships.
- Develop and implement a roadmap to optimize distribution in Eastern Canada enabling faster delivery and improved customer experience.
- Identify automation and technology opportunities to improve scalability and cost efficiency.
- Collaborate cross-functionally with E-commerce IT and Merchandising teams to ensure alignment between customer demand inventory strategy and fulfillment execution.
- Create and execute a multi-year distribution network strategy supporting retail salon and eCommerce expansion.
- Evaluate current and future facility capacity technology requirements and geographic positioning.
- Partner with senior leadership to align distribution investments with business growth priorities.
- Lead initiatives to reduce freight costs improve delivery efficiency and enhance service-level performance.
- Lead and develop the distribution leadership team fostering accountability engagement and a strong safety culture.
- Build alignment across Supply Chain Merchandising Retail Operations and E-commerce teams.
- Serve as a strategic advisor to executives on network design logistics performance and emerging distribution opportunities.
- Bachelors degree in Supply Chain Operations Business or related field.
- 8 years of progressive experience in distribution logistics and supply chain management including at least 3 years in a Director-level role.
- Proven expertise in eCommerce and omni-channel fulfillment operations including network design last-mile optimization and technology-driven distribution.
- Demonstrated success in optimizing large-scale networks reducing costs and improving fulfillment performance.
- Skilled in KPI development process design and automation strategy.
- Deep understanding of WMS ERP and integrated fulfillment systems.
- Strong analytical and strategic thinking skills balanced with hands-on operational leadership.
- Excellent communicator and collaborator who can build trust and drive alignment across functions.
- Experience in retail consumer goods or high-volume distribution environments is preferred.
Why You Will Love Working with Us
- Impact from Day One: Lead a high-profile initiative shaping Chatters national distribution strategy.
- Strategic Influence: Drive the evolution of our eCommerce fulfillment network as we scale across Canada.
- Growth & Opportunity: Join a team focused on innovation collaboration and operational excellence.
- Perks & Benefits: Competitive compensation RRSP employer contributions professional development and exclusive discounts on Chatters products and services.
Ready to join our community Submit your online application and check us out at prioritizes diversity equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our team members candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Chatters Hair Salon is Canada's #1 destination for hair services and professional hair products both in-store and online.
