Intern ONT, Tech Service Management (Spring 2026, Jan Jun)

Job Summary

SGX Internship Programme

We are Asias leading and trusted securities and derivatives market infrastructure operating equity fixed income currency and commodity markets to the highest regulatory standards. We also operate a multi-asset sustainability platform SGX FIRST or Future in Reshaping Sustainability Together ( We are committed to facilitating economic growth in a sustainable manner leveraging our roles as a key player in the ecosystem a business regulator and listed company. With climate action as a key priority we aim to be a leading sustainable and transition financing and trading hub offering trusted quality end-to-end products and solutions. As Asias most international multi-asset exchange we provide listing trading clearing settlement depository and data services with about 40% of listed companies and over 80% of listed bonds originating outside of Singapore. We are the worlds most liquid international market for the benchmark equity indices of China India Japan and foreign exchange we are Asias leading marketplace and most comprehensive service provider for global FX over-the-counter and futures participants. Headquartered in AAA rated Singapore we are globally recognised for our risk management and clearing capabilities.

Be a part of this fast-paced world where your contributions count. SGX offers you the unique experience of gaining insights into the Exchange business and the finance value chain. You will be immersed in the respective specialist functions at SGX we believe that our interns are involved in real-time work from Day 1.

Note: Leave of Absence (LOA) may be required to take on the internship.

Operations and Technology Roles:

• Platform Engineering
• Platform Delivery and Management
• Information Security
• Tech Service Management
• Product Design and Platforms

Tech Service Management

Brief Overview:

Technology Service Management (SM) team is the foundation of SGXs enterprise technology operations delivering reliability resilience and ongoing improvement across all IT services. SM governs the full lifecycle of service processes including Incident Problem and Availability Management while driving operational workflow enhancements to ensure transparency and accountability.

The team oversees the Enterprise Command Centre (ECC) proactively monitoring service health coordinating rapid responses to technology disruptions and leading thorough post-incident reviews. SM is also looks into process optimisation automation and the adoption of Generative AI modernising IT operations to boost efficiency and elevating the service experience for both internal and external stakeholders.

Learning Objectives:

During the internship intern will gain hands-on exposure to the day-to-day workings of enterprise technology operations and governance. They will:

• Experience real-world IT service operations learning how critical systems are managed monitored and supported in a live production environment.
• Develop analytical and process thinking skillsby identifying bottlenecks inefficiencies and automation opportunities across IT service processes.
• Contribute to digital transformation initiatives such as dashboard creation knowledge management improvements and Generative AI (GenAI) use-case pilots.
• Engage with subject matter expertsfrom diverse technology domains gaining a comprehensive view of how IT ecosystems are structured controlled and continuously improved.

This internship provides a strong foundation for those aspiring to pursue careers in IT Service Management Technology Governance or Operations Excellence.

Job Description:

The intern will work closely with SM leads to:

• Design and develop Power BI dashboardsfor operational insights incident tracking problem trending and service performance reporting.
• Support process improvement and automation initiatives analysing workflows and proposing re-engineering or automation opportunities.
• Participate in GenAI innovation projects identifying use cases that improve operational intelligence knowledge retrieval and decision-support capabilities.
• Assist in knowledge management initiatives including structuring and indexing operational data for easier discovery and reuse.
• Contribute to operational review sessions(e.g. Incident Problem) to understand technology risk governance and coordination across multiple teams.

Interns will find this role engaging if they are curious about how technology keeps SGX critical business services and its ecosystem running and if they enjoy working at the intersection of data processes people and emerging technologies.

Knowledge and Skills requirements:

• Familiarity with Power BI or similar tools to design intuitive and data-driven reports to drive insights.
• Ability to organise and synthesise information from disparate sources (e.g. logs incident records reports) into actionable insights.
• Strong analytical and problem-solving skill. Strong logical thinking root-cause analysis and ability to connect technical and business perspectives to recommend improvements.
• Interest in ITIL concepts; able to map processes and identify automation opportunities.
• Capable of documenting findings clearly and articulating ideas to both technical and non-technical audiences.