Italian VIP Account Manager iGaming

On behalf of our iGaming Client we are looking for VIP Account Managers responsible to deliver exceptional customer service build last relationships and provide tailored experiences to ensure the loyalty and satisfaction of the VIP players. The job is on-site from one of their offices in Limassol (Cyprus) Sofia (Bulgaria) or Warsaw (Poland).

Tasks

• Develop and maintain strong personalized relationships with high-value players in your market.
• Serve as the main point of contact for VIP players promptly addressing their inquiries concerns and requests.
• Provide customized support to VIP players including managing deposit and withdrawal requests resolving payment issues and ensuring a seamless gaming experience.
• Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions bonuses and incentives to maximize player value.
• Continuously monitor and analyze player activity identifying trends and opportunities to enhance player engagement and retention.
• Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
• Stay up-to-date with the latest product developments game features and promotions to effectively communicate this information to VIP players.
• Handle VIP player complaints and disputes with a focus on fair and efficient resolutions
• Provide regular reporting on the performance of your VIP players accompanied by recommendations for improvement to the management team.

Requirements

• Demonstrated expertise in the iGaming industry with a strong emphasis on VIP player management.
• Profound understanding of the your country iGaming market along with in-depth knowledge of player preferences.
• Native level of Italian and fluency in English
• Outstanding communication and interpersonal skills.
• A customer-centric mindset with a firm commitment to delivering top-tier customer service.
• Strong analytical capabilities with a data-driven approach to decision-making.
• Proficiency in using customer relationship management (CRM) tools and other relevant software.
• Ability to work effectively both independently and as part of a team.
• Available to work on shifts from Monday to Sunday up until 200am CET

Benefits

• Competitive salary based on experience uncapped commission based on KPIs achievement (paid from the 3rd month onwards)
• Several perks depending on the office location