Problem Manager
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Job Location:
Monthly Salary:
Posted on:
21-10-2025
Vacancies:
1 Vacancy
Job Summary
Job Summary (List Format) Problem Manager
- Lead the end-to-end lifecycle of problem management across banking technology platforms.
- Ensure thorough root cause analysis (RCA) resolution and prevention of recurring incidents.
- Utilize AI-based tools and automation for proactive detection and management of problems.
- Collaborate with cross-functional teams including application owners infrastructure and business units to resolve issues.
- Track and report Key Performance Indicators (KPIs) related to problem management such as RCA and action item SLAs.
- Present findings and improvement plans in forums and meetings (e.g. Service Stability Quorum SIP).
- Drive continuous improvement initiatives by recommending process and workflow enhancements.
- Maintain detailed documentation and ensure adherence to Service Level Agreements (SLAs).
- Serve as a subject matter expert in core banking systems ITIL processes and advanced analytics platforms.
- Foster a culture of service stability and operational excellence within the technology department.
- Lead the end-to-end lifecycle of problem management across banking technology platforms.
- Ensure thorough root cause analysis (RCA) resolution and prevention of recurring incidents.
- Utilize AI-based tools and automation for proactive detection and management of problems.
- Collaborate with cross-functional teams including application owners infrastructure and business units to resolve issues.
- Track and report Key Performance Indicators (KPIs) related to problem management such as RCA and action item SLAs.
- Present findings and improvement plans in forums and meetings (e.g. Service Stability Quorum SIP).
- Drive continuous improvement initiatives by recommending process and workflow enhancements.
- Maintain detailed documentation and ensure adherence to Service Level Agreements (SLAs).
- Serve as a subject matter expert in core banking systems ITIL processes and advanced analytics platforms.
- Foster a culture of service stability and operational excellence within the technology department.
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
