Service Management

The Service Management & CFS professional is responsible for ensuring the effective delivery governance and continuous improvement of IT services while enabling collaboration across multiple functions (infrastructure applications security operations and business units). The role focuses on driving service excellence aligning IT services with business needs and ensuring seamless coordination of cross-functional & Responsibilities:Service ManagementManage IT services in alignment with ITIL best practices (Incident Problem Change Service Request Knowledge Management).Well-versed in Change Management and have strong hands-on experience in Problem and improve service delivery performance through SLAs OLAs and consistent service availability reliability and continual service improvement (CSI) initiatives to enhance customer governance reporting and service reviews with as the escalation point for major incidents and critical service -Functional Services (CFS)Facilitate collaboration between multiple IT domains (infrastructure application security cloud data and operations).Act as a bridge between IT teams and business functions to ensure end-to-end service cross-functional initiatives such as service automation standardization and digital with vendors partners and third-party providers to ensure seamless service enterprise-wide programs/projects requiring multi-team engagement (e.g. cloud migration ITSM tool implementation compliance initiatives).Promote knowledge sharing and best practices across teams. Professional & Technical Skills:Strong knowledge of ITIL in Change Management and strong hands-on in Problem in Service Delivery / Service Operations / ITSM to manage cross-functional coordination and stakeholder problem-solving and analytical skills for handling complex IT with ITSM tool(ServiceNow).Experience in governance compliance and audit understanding of cloud infrastructure and application communication leadership and collaboration Information:Bachelors degree in IT Computer Science or related field. ITIL(V3 or V4 certified). 2 6 years of experience in Service Management and/or IT Operations with cross-functional locations are Bangalore and Hours: Should be ready for rotational shifts to support 24x7 operations.A 15 years full time education is required.