IT Analyst Intermediate (5-9 yrs)

Decatur, GA - USA

Monthly Salary: Not Disclosed

Posted on: 29 days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below client is an American spacecraft launch service provider that manufactures and operates a number of rocket vehicles that are capable of launching spacecraft into orbits around Earth and to other bodies in the Solar System.

Position: IT Analyst Intermediate (5-9 yrs)

Location: Decatur AL 35601

Duration: 6 Months

Job Type: Contract

Work Type: Onsite

Job Description

The client seeks an energetic and highly motivated self-starter to join our team as an IT Systems Analyst.
The Information Technology Systems Analyst is responsible for the resolution of all Tier 2 IT incident and service requests throughout all the locations primarily focused at the Decatur factory.
A majority of these tickets will be end users and end point devices but will also include infrastructure and network

Duties include but are not limited to:

General troubleshooting of the desktop computing environment based on incidents and service requests logged via the tier one service desk.
Management and resolution of all 2nd line incidents and requests assigned to their queue in ServiceNow.
Manage all assigned incidents/requests according to defined SLAs (within specific regions) ensure 100% adherence to the policies and procedures.
Deploy desktop computers and peripherals as well as record and track assets during deployment according to standards and workflow procedures.
Maintain regional service excellence by providing customers with regular updates throughout the management of their incidents and requests.
Troubleshooting a range of technology and telephony issues: investigating diagnosing faults and working through to resolution.
Support the set-up of new offices sites or projects across the local region.
Ensure the maintenance of all local equipment rooms and conference room facilities mitigate risks arising from audits fire safety or other risk assessments.
Develop review and improve processes to maximize efficiencies within the team.
Exhibit a flexible approach to working and provide coverage where necessary.
Provide training and guidance to end users.
Provide weekly/daily reports/time reporting and updates on current issues.
Provide conference room support including when needed maintaining connections to equipment.
Perform floor walks to engage with employees.
Maintain sufficient equipment stock to deliver service including maintaining appropriate records.
May perform such other duties as the supervisor may require from time to time or deem necessary.

Basic Qualifications

Technical support experience in multi-tier applications including remote end-user support to 3000 end users in small-large scale enterprise environment required.
Extensive knowledge of latest MS Software Applications including Windows 10/11 and Microsoft Office 365.
Knowledge of Local Area Networks DHCP DNS and TCP/IP protocol.
High level of proficiency and knowledge of working in a Corporate IT environment.
Experience troubleshooting hardware (desktops laptops monitors printers) and software errors and failures.
Solid understanding of hardware and software asset management processes.
Ability to learn understand and apply new technologies and equipment while also being able to generate instructional documentation.
Demonstrated communication skills both verbal and written.
Ability to support remote locations.
Deploy desktop computers and peripherals as well as record and track assets during deployment according to standards and workflow procedures.
Maintain regional service excellence by providing customers with regular updates throughout the management of their incidents and requests.
Ability to lift up to 35 lbs. bend kneel squat stoop work overhead reach above shoulder level sit stand walk (sometimes on uneven surfaces) and climb.

Preferred Qualifications

ServiceNow platform for CMDB service request incident problem and change management.
Experience in a manufacturing environment.
Basic familiarity with industrial conrtrols. Siemens Fanuc or Cincinnati Milacron.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below client is an American spacecraft launch service provider that manufactures and operates a number of rocket vehicles that are capable of launching spacecraft into orbit...