Microsoft CE application Architect

1020205-PA-SP-Microsoft CE application Architect

2 Positions 4 Resumes

PAY RATE: W2 Hourly: $90 - $95 W2 Salary with Benefits: $174K - $184K

ONLY W2 NO C2C

Location: Onsite: Middletown PA

In-person interviews or work sessions with stakeholders will be conducted at the PTC facilities in Middletown PA

Interviews October 22 thru October 24

Start Date: Nov 10 or Nov 17

Description of Duties

• Study and understand the PTCs current plus desired Microsoft CE application configurations and technologies.
• Coordinate changes and designs to the CBOS and UBOS plus the PTCs other technologies ensuring they meet PTCs needs and follow standards and policies.
• Architect and build a roadmap for delivery.
• Assign work and manage and mentor a team of CRM and full stack developers.
• Ensure successful delivery for the CRM portal and web app as part of the UBOS project.
• Advise PTC leadership on current trends in Microsoft CE applications and functionalities.
• Act as a subject matter expert and represent the PTC in meetings and reports with stakeholders.
• Raise concerns and potential issues to PTC leadership with sufficient detail for decision-making.
• Architect and Develop Microsoft CE customizations and configurations to meet PTCs functionality needs.
• Support integrations with middleware ERP systems payment gateways phone systems etc. which are part of the UBOS ecosystem.
• Act as an expert for Data Migration to Microsoft CRM.
• Fully document all created work associated with this position including technical and functional designs and diagrams test plans test scripts impact analysis reports lessons learned best practices for others to follow plus any other documentation as required by the PTC. This documentation shall follow the format and / or templates as instructed by the PTC.
• Develop and maintain productive working relationships with technology staff business owners project sponsors vendors and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all PTC standards policies and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties as related to this position and role and assigned by the PTC.

Minimum Experience

• Be a certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect.
• 5 years as a Microsoft certified solution architect for business applications.
• Azure AI Fundamentals certification or similar AI or Machine Learning certifications.
• Microsoft Dynamics related Certifications.
• Must have at least 10 years of expertise in Microsoft CE application development as a lead developer and/or architect.
• Bachelors degree in business management or information systems. Equivalent combination of education and/or experience may be accepted.
• Microsoft MVP for award category of Business Applications and technology area of Customer Experience and/or Power Apps and/or CoPilot Studio.
• 10 years of experience developing CRM applications JavaScript Python React SSIS Reporting Services.
• 5 years as a Microsoft certified FastTrack solution architect for business applications.
• 2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications.
• Delivered 2 projects as a certified FastTrack project for Business Applications.
• Delivered 1 successful implementations leveraging AI technologies to enhance customer service operations including Development and implementation of AI-driven chatbots and virtual assistants Leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment.
• Hands-on experience with Dynamics Contact Center solution deployment including ability to manage and optimize communication processes improving efficiency and customer satisfaction.
• Conducted training sessions on AI tools and Dynamics Contact Center features ensuring team members are proficient and up-to-date with the latest technologies.
• Proven implementation experience in Data Migration to Microsoft CRM from other non-COTs account management systems.

Desired Skillset

• Enterprise Business Solutions specifically SAP projects.
• ITIL / ITSM practices and methodologies.

Certifications / Education

Equivalent combination of education and/or experience may be accepted.