Job Description
We are looking for a Customer Service Specialist to join our dynamic team in Washington DC. The ideal candidate will play a key role in supporting customers managing inquiries and ensuring a positive experience with our brand. This position is perfect for someone who is detail-oriented organized and passionate about delivering outstanding service in a professional environment.
Responsibilities
Handle incoming customer inquiries via phone and email with accuracy and professionalism.
Provide product and service information while maintaining a courteous and helpful tone.
Manage and resolve customer concerns in a timely and effective manner.
Collaborate with internal teams to ensure smooth operations and excellent client satisfaction.
Maintain detailed records of customer interactions and transactions.
Contribute to continuous improvement by suggesting service enhancements and process optimizations.
Qualifications :
Qualifications
Strong communication and interpersonal skills.
Ability to handle multiple tasks and prioritize effectively.
Professional demeanor and customer-oriented mindset.
Proficiency in written and verbal English.
Basic computer and data entry skills.
Additional Information :
Benefits
Competitive annual salary ($55000 $59000).
Opportunities for professional growth and career advancement.
Supportive and collaborative work environment.
Paid time off and performance-based incentives.
Full-time position with long-term stability.
Remote Work :
No
Employment Type :
Full-time
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more