Customer Solutions Manager, Claims
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Job Location:
Monthly Salary:
Posted on:
22 days ago
Vacancies:
1 Vacancy
Job Summary
Join TAL as a Customer Solutions Manager Claims and be part of a team that truly makes a difference. Youll be part of our Claims Risk & Governance department making sure our claims process is honest fair and efficient and that our products are designed with real people in mind.
Youll head up the Customer Solutions team driving customer remediation efforts from root cause analysis to actionable solutions. Working side by side with talented partners youll roll out initiatives that put customers first and ensure outcomes that reflect TALs commitment to care and quality.
Youll help the business stay on track with TALs risk frameworks and processes making sure we meet our responsibilities and deliver on our promises. Plus youll get involved in analysing and implementing a range of risk and compliance projects.
If youre driven by doing good work keen on solving problems and want to be part of a forward-thinking team wed love to hear from you.
In this role you will:
- Ensure timely delivery of customer remediation activities and implementation of remediation initiatives
- Assist the Claims business to identify potential risks and incidents associated with their day-to-day business practices and goals
- Facilitate contributions within with Customer Solutions team to Claims Risk Committee papers
- Ensure adherence across the Claims business to TAL remediation policies
- Develop a strong team culture focussing on inter-departmental collaboration and team-based performance
- Support and uplift employee engagement and retention strategies for the Customer Solutions Team
Qualifications :
- In-depth operational knowledge of the life insurance industry
- Strong understanding of regulatory and legal compliance relevant to the Life Insurance industry (e.g. APRA Life Act)
- Proven experience in financial remediation operational risk or compliance roles
- Excellent stakeholder management written and verbal communication skills
- Advanced data analysis skills and proficiency in MS Excel and PowerPoint
- Demonstrated ability to own and manage work streams or projects independently
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
- An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
- Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
- Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting peopleAccess the tools and resources to acquire new skills, grow your capabilities, and take on new roles within a progressive, digitally enabled company Work with experie ... View more
