SMGS Ops Business Operations Lead, APO Tech

Application deadline: Dec 29 2025

AWS is seeking a Senior Business Operations Lead to lead drive data-driven decision-making and operational excellence for the APO (Partner) Tech organization. This role is crucial in leading and scaling mission-critical frameworks including goal setting key initiatives monthly business reviews and data analysis to inform strategic recommendations in a rapidly growing complex environment.

Working closely with APO Tech leadership the Senior Business Operations Lead develops implements and manages sales processes systems and metrics to help sellers and those involved in the sales process increase revenue growth and customer acquisition. Analyzes sales performance data to identify growth opportunities and process improvements. Partners with stakeholders to drive day-to-day operational excellence through sales process management performance analysis technology support business reviews operational planning and communicating actionable insights both verbally and in writing while fostering strong stakeholder relationships.

As the AI-powered sales ecosystem continues to evolve this role will be instrumental in leveraging the latest artificial intelligence and machine learning technologies to enhance sales processes and decision-making. The Senior Business Operations Lead will work closely with APO Tech leadership and cross-functional teams to responsibly implement and optimize AI-driven tools and workflows that augment the sales organizations productivity and effectiveness.

Key job responsibilities
Documents and implements standardized sales processes and metrics including KPI definitions and goal cascades to support sales operational effectiveness
Develops and manages pipeline qualification attribution and/or routing rules to ensure proper distribution and resolves attribution escalations to ensure accurate financial reporting
Orchestrates AI-human collaboration in the sales process including AI-powered lead scoring and opportunity prioritization
Manages and optimizes AI sales intelligence tools and automated customer interaction systems
Maintains CRM and sales tools data quality to ensure accurate reporting and forecasting
Implements sales workflows and automation to streamline process and improve seller efficiency
Maintains dashboards to provide real-time visibility into key sales metrics to make business decisions
Conducts sales performance analysis on win/loss data conversion rates quota attainment and/or forecast accuracy to identify potential risks
Drives regular business reviews with insights on pipeline health revenue forecast trends and operational efficiency
Acts as primary point of contact to resolve stakeholders requests and execute daily operational processes
Leads sales tools training and adoption initiatives to improve utilization and productivity
Leads cross-functional projects to improve sales efficiency and processes
Drives escalations gap-to-green and/or other issues to resolution

About the team
About AWS
Diverse Experiences
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AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

- Bachelors degree or equivalent
- 7 years of finance business management and sales operations experience
- Experience developing and executing sales strategies tactics plans processes systems and programs
- AML related certification
- Experience communicating and presenting to senior leadership

- Ability to evaluate and implement AI sales tools
- Understanding of AI capabilities and limitations in sales contexts
- Experience in training and fine-tuning AI models with sales data
- Experience in prompt engineering and working with large language models

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. For salaried roles your Amazon package will include listed sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at $133900 - $181200 annually
National $120500 - $199300 annually