Coordinator Rider On Ground Ops
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Job Location:
Monthly Salary:
Posted on:
21-10-2025
Vacancies:
1 Vacancy
Job Summary
The Coordinator Rider will play a crucial role in supporting the team leaders by ensuring the smooth and efficient operation of rider activities. This position requires a proactive individual who can manage rider inquiries handle operational issues and ensure compliance with company policies. The Coordinator Rider will serve as the main point of contact for riders providing them with the necessary support and resources to excel in their roles.
Whats On Your Plate
- Serve as the primary contact for riders
- Monitor and enhance rider operations and compliance
- Collaborating with riders to resolve their issues
- Supervise daily operations and address operational issues promptly
- Call riders and conduct weekly roundtable meetings alongside Rider Engagement Specialist
- Assist dispatchers with rider-related communication
- Oversee and optimize the entire order cycle
- Create and read reports using Looker Google Sheets and Docs
- Facilitate feedback loops between riders and management
- Coordinating with riders to solve customer or vendors order-related issues and making sure to investigate and do the needful
Qualifications :
What Did We Order
- Bachelors degree in Logistics Business Administration or any relevant field
- 0-2 years of experience in Operations/Customer Care or the food/grocery tech industry
- Proficient in Google tools: GSheet GDoc GSlides GForms (Specifically GSheets)
- Strong communication skills both written and verbal
- Strong conflict management skills capable of handling severe cases involving riders
- Ability to work collaboratively in a team environment
- High emotional intelligence to understand use and manage emotions positively
- People management skills: Experience in managing big groups of people
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Lifting Equipment
- Accounts Receivable
- Customer Service
- Apache
- Brand Communications
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
