Resort Operations Director

The Resort Operations Director plays a key leadership role in ensuring the seamless daily operation of the resort while upholding the highest standards of quality service and cost efficiency. This position is responsible for protecting and enhancing resort assets developing and supporting team members driving owner and guest satisfaction and contributing to the overall financial success of the property. This role partners closely with the General Manager and serves as Acting General Manager in their absence holding full operational authority and accountability. The Resort Operations Director also partners closely with the board assisting with communications reporting and meetings to ensure alignment and transparency.

This role requires a dynamic leader who embodies our core values of Integrity Passion and Work Ethic and who is committed to fostering an exceptional resort experience for owners guests and employees alike.

As the Resort Operations Director you will: 

• Direct and oversee resort operations to ensure seamless performance across all departments.
• Serve as Acting General Manager assuming full operational oversight in the General Managers absence.
• Drive collaboration alignment and accountability through regular operations and financial review meetings
• Lead mentor and develop managers and staff to build a high-performing team.
• Provide ongoing training coaching and performance evaluations to support professional growth and succession planning.
• Ensure delivery of exceptional guest and owner service maintaining personal visibility and accessibility.
• Promote a service culture that consistently exceeds guest satisfaction goals.
• Support the preparation and execution of the annual business plan and budgets.
• Oversee forecasting expense management and compliance with financial controls and SOPs.
• Identify capital needs to protect and enhance resort assets.
• Ensure the cleanliness safety and maintenance of resort facilities through inspections and preventive programs.
• Partner with department leaders to address deficiencies and sustain operational excellence.
• Lead staff meetings and ensure accurate timely reporting in line with corporate standards.
• Uphold resort policies procedures and service standards.
• Additional duties as required.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to effectively present information and respond to questions from team members managers clients owners/guests and the public.
• Strong general management skills including time management information analysis planning and organizing decision making problem solving and delivery of results.
• Strong financial management skills including budget management expense control forecasting inventory management ordering and analysis of financial statements.
• Strong people management skills including coaching motivating delegating scheduling and relationship building.
• Must be flexible in working when needed and when business demands including weekends evenings and holidays.

Experience

• A minimum of 5 years of progressive leadership experience in the Hospitality Industry.

• Experience working with labor unions is a plus

Education & Certifications

• Bachelors degree in business administration or related field preferred.

Skills/Knowledge

• Excellent leadership relationship and organizational abilities.

• Knowledge of industry regulations and operational guidelines.

• In-depth skills and knowledge of hotel operations.

• Proficient in using property management systems computers excel and word.

• Experience with training financial management and customer service.

• A true desire to exceed guest expectations in a fast-paced customer service environment.

• Effective problem solving including anticipating preventing identifying and resolving issues as necessary.

• Must be able to maintain confidentiality of information.

Additional Information :

Travel Requirements

• 10% or less based on business needs

Supervisory Responsibilities

Required to provide direction with Operations department heads. Responsibilities include but are not limited to assigning tasks monitoring performance conducting evaluations and fostering a positive and productive work environment.

Physical Demands

While performing the duties of this job the team member is regularly required to stand walk and talk or hear. The team member is frequently required to use their hands to handle feel and reach with their hands and arms. The team member is occasionally required to sit and stoop kneel or crouch. The team member must occasionally lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision distance vision color vision and the ability to adjust focus.

Language Skills

Excellent communication skills with the ability to read write and speak English fluently. Spanish French and other languages are a plus.

Ability to speak effectively before groups of customers or team members of the organization.

Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations.

Ability to write reports business correspondence and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.

Mathematical Skills

Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs.

Work Environment

The majority of the work involved in this position will be conducted onsite within an office and resort location.

Why Westgate

• Highly discounted Epic Locals Ski Pass.
• FREE Ski Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• Exclusive discounts for Team Member (i.e. hotels resorts restaurants entertainment etc.).
• $2.00 in meals in Team Member Breakroom.
• Comprehensive health benefits medical dental and vision.
• Paid Time Off (PTO) vacation sick and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs.
• Tuition Assistance.
• Employee Assistance Program (EAP).
• Advancement & development opportunities.
• Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

Remote Work :

No

Employment Type :

Full-time