Business Account Coordinator
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Job Location:
Red Wing, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
In this role you will deliver remarkable customer service to our Industrial Customers and Retailers who make inquiries about our products and services and/or who participate in the Red Wing for Business Program. You will collaborate with our Industrial Team to assist in account management by coordinating and implementing account and program set up.
Your Essential Duties & Responsibilities in this role:
Provide our customers with a remarkable customer experience by providing timely friendly and knowledgeable service that exceeds their expectations.
Work directly with the Industrial Team to support our business advantage accounts by assisting them with account set up program set up changes to the accounts investigating and resolving concerns and communicating to the customer as needed.
Collaborate with the Industrial Team to ensure a smooth transition while onboarding new accounts.
Partner with Red Wing for Business on any changes that occur ensure all systems are consistent and accurate and investigate and resolve disputes.
Assist participating retailers with any business advantage account questions.
Develop and maintain a deep knowledge and expertise of products pricing and procedures while keeping up to date on relevant industry changes.
Educate and assist customers about product and services and recommend the appropriate product solution.
Identify the customers needs and be able to provide a solution that fits their needs and their program(s) via phone and email.
Assist with Ecomm online orders
Qualifications :
MINIMUM EDUCATION AND EXPERIENCE:
Bachelors degree or equivalent to four years related experience/training; or equivalent combination of education and experience. Experience must be related to customer service.
Familiarity with invoice review and basic accounting concepts (credits debits etc.) is preferred.
REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
In-depth understanding of Red Wings product offerings pricing and procedures.
Demonstrated ability to deliver exceptional customer experiences with empathy sincerity and a solutions-focused mindset.
Proficient in Microsoft Word Excel Outlook Internet navigation and order management systems.
Ability to assess customer needs resolve issues and support account setup and maintenance with attention to detail.
Excellent verbal and written communication skills for interacting with internal teams and external customers.
Strong interpersonal skills and the ability to work effectively in a team-oriented environment.
Ability to relate to individuals from diverse backgrounds and build trust with customers and colleagues.
Capable of investigating and resolving customer concerns and disputes in a timely and professional manner.
Comfortable working in a hybrid flexible (Hyflex) work setting with changing priorities.
Familiarity with assisting customers with online orders and digital platforms.
Additional Information :
Red Wing Shoes is an Equal Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact or call .
Please view Equal Employment Opportunity Posters provided by OFCCP at offers of employment are contingent on satisfactory results of a background check.
Red Wing Shoe Company Inc. is a drug-free workplace.
Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Time Management
- Marketing
- Microsoft Office
- Public Relations
- Customer Service
- Microsoft Outlook
- Microsoft Word
- Account Management
- Microsoft Powerpoint
- Microsoft Excel
- Social Media Management
- Sales Support
About Company
Required information for application submission:Submit a complete, up to date resume or enter all previous and current work experience in the application.Initial correspondence will be via email. Please check your email frequently for updates on your application and potential intervie ... View more
