Collections

Collections:

Researches account activity and resolves past due accounts through extensive contact with customers.

Duties And Responsibilities

To perform this job successfully an individual must be able to satisfactorily perform a variety of duties associated with improving cash flow and minimizing bad debt write-offs.

Initiates telephone written and/or email contact with internal & external customers with amounts past due determining reason and arranging for collection or adjustment to correct errors in accounts.

Negotiates payment plans with customers; follows guidelines for follow-up on payment plans.

Reviews deadlines for collection action events initiates collection activities.
Resolves and/or escalates collection disputes; makes inquiries researches and communicates with internal and external customers.
Performs severance activities after approvals; stop service cancellation & container removal.
Maintains records of all delinquent accounts by logging collection notes and dispositioning transactions in various collections systems.
Performs write-offs processes payments and recoveries.
Handles telephone inquiries from customers.
Prepares Collection Reports for Supervision as requested.
Other duties as assigned.
Qualifications

Education and Experience

Education: High School Diploma or GED (accredited)
Experience: 2 years previous collections or customer service experience
Other Knowledge Skills Or Abilities Required
Basic financial skills including knowledge of commonly used collections practices and procedures.
Proficient in working on a PC and competent in the use of Microsoft Office. Full proficiency in Excel Outlook and Word.

Ability to interact and communicate effectively orally and in writing.
Possesses a positive attitude.

Applicable training/experience in a call center environment with commercial customers and business to business collections or customer service.

Job Type: Full-time Temp to hire