Sales Support Associate

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At Franklin Templeton were advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management wealth management and fintech offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise thats both broad and unique. From our welcoming inclusive and flexible culture to our global and diverse business we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

Franklin Templetons Digital Assets team part of the Innovation Research Strategies & Technologies (FIRST) group has been active in the digital assets ecosystem since 2018. With over 40 team members the department drives innovation in digital asset solutions contributing to Franklin Templetons leadership in this space. The team supports strategic growth through client engagement product development and cross-functional collaboration.

We are hiring a Sales Support Associate to be based in Singapore or Hong Kong.

How You Will Add Value

Core Responsibilities

You will support sales goals by promoting digital asset products.
You will respond to client queries and coordinate with the Salesperson.
You will increase client engagement and adoption of our offerings.
You will anticipate client needs and address them proactively.
You will greet customers in person & virtually in a friendly enthusiastic manner.
You will provide pre & post meeting/event support including setup coordination and follow-up.

Strategic Responsibilities

You will oversee onboarding and servicing workflows.
You will streamline processes and support client back offices.
You will resolve service-related queries efficiently.
You will collaborate across teams to close issues.
You will analyze service trends and propose improvements.
You will lead small sales-related projects.

Team & Collaboration

You will document client queries and build reference materials.
You will log client interactions in the CRM system.

What Will Help You Be Successful in This Role

Experience Education & Certifications

2 years in a related industry or specialization
Bachelors degree or higher

Technical Skills

Familiarity with derivatives
Proficiency in Microsoft tools and sales enablement platforms
Knowledge of digital asset trends and players

Soft Skills

Strong verbal and written communication in English and Mandarin due to regional coverage
Self-motivated and results-driven
Committed to excellent client service
Eager to learn and grow
Comfortable engaging clients throughout the sales cycle

#ASSOCIATE

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests lifestyle or background theres a place for you at Franklin Templeton. We provide employees with the tools resources and learning opportunities to help them excel in their career and personal life.

Hear more from our employees

By joining us you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health saving for lifes adventures taking care of your family members or making a positive impact in your community we aim to have them covered

Learn more about the wide range of benefits we offer at Franklin Templeton

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees and we evaluate qualified applicants without regard to ancestry age color disability genetic information gender gender identity or gender expression marital status medical condition military or veteran status national origin race religion sex sexual orientation and any other basis protected by federal state or local law ordinance or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions please send an email to . In your email please include the accommodation or adjustment you are requesting the job title and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.

Required Experience: