Supply Coordinator

The Supply Coordinator serves as the primary point of contact and advocate for Sales orders and is responsible for the optimization of orders while driving total fulfillment.  Responsible for understanding and evaluating order exceptions (if any) working directly with Sales RM Planner and operations (Supply Chain & Production) to quickly resolve issues within the sales order life cycle (customer PO to SO conversion) across all fulfillment channels. An integral part of the team by providing data around Transfer Success Rate (TSR) and volume patterns that will aid in decision making to ensure that product support and delivery conforms to customer and quality standards ensuring daily on time delivery to end customers.
 
Tasked with resolving sales order exceptions and escalated customer inquiries related to the status of shipments cancellations and expediting of orders. You will apply data analysis and process mapping to find solutions with our cross functional partners with the goal of reducing past due orders clearing accounts receivable and providing operational support & efficiency for our organization.  In this seat you will help drive optimal fulfillment activities from order induction through delivery and post delivery support that will yield a level of service that aspires to be Customer Obsessed.

Receives orders from Sales and processes through the bible of orders--may it be through a GSheet Oracle system and/or SAP system
Execute order booking and releasing on PANC system
Interacts with Sales and customers and is responsible for maintaining and enhancing good business relationships 
Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently
Work with cross-functional teams to pinpoint and resolve issues and/or process improvement opportunities with Supplier Performance Team Customer Service and Logistics as needed.
Collect analyze & interpret data from various sources and communicate directly with supplier and the customer as needed identifying areas of opportunities to enhance customer experience related
Generate & drive actions for Farm to Selling Station & Selling Station to Slaughter Success Rate Dashboard
Provide transactional support from PGR PGR PR PO and Inbound Systems Inventory transactions.
Collaborate with Technology teams to track down core issues in IT systems operations and suppliers articulate the problem then develop solutions to drive resolution. Solutions may include new system requirements bug fixes and/or changes to operating procedures.
Improves results by recommending process improvements; providing continuing measurements and analysis.
Provide high level analysis and reporting on Order Management matters and trends across the organization. 
Follow 1FGs policies and procedures and identify opportunities for continuous improvement

Qualifications :

Education:
 Associate degree in Business Finance Supply Chain Procurement or related field

Experience:
1-3 years Customer Operations Supply Chain Customer Service or Order Management experience.

Licenses:
Training and/or certifications related to Customer Service/Experience is a plus

Other Requirements:
Project Management
Business Process Management
 

Additional Information :

Ability to prioritize and has attention to detail thorough in completing work tasks

Has great focus on accuracy completeness and value-add for assigned tasks which leads to providing excellent customer experience

High aptitude for learning and champion in effective collaboration

Excellent interpersonal and communication skills - verbal and written are required.

Deadline oriented and ability to multi-tasks

Independent / flexible problem solver

Customer service focused personality

Excellent written and oral communication skills

Proficient computer software and data processing skills (MS Excel Gsheet Power BI Oracle)

Must be hard working and analytical

Remote Work :

Yes

Employment Type :

Full-time