Front Office Reception (FMX)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Greet and welcome guests in a warm and professional manner.
Check guests in and out efficiently using the hotels booking system.
Handle reservations cancellations and modifications via phone email and in person.
Provide guests with information about hotel facilities services local attractions and directions.
Manage guest complaints and resolve issues promptly and professionally.
Handle cash credit card transactions and billing accurately.
Maintain a tidy and organized front desk and lobby area.
Communicate effectively with housekeeping maintenance and other departments.
Perform administrative tasks such as filing photocopying and data entry.
Follow hotel security procedures and ensure guest confidentiality.
Qualifications :
Previous experience in a receptionist front desk or customer service role (preferred).
Excellent verbal and written communication skills.
Professional appearance and demeanor.
Ability to multitask and remain calm under pressure.
Proficiency in using hotel software systems (e.g. Opera PMS or similar).
Basic math and computer skills (MS Office email internet).
Flexible availability including weekends and holidays.
Additional Information :
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
