Service coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Purpose of the role
The Service Coordinator is responsible for ensuring the proper execution of service agreements with our key customers. Acting as the link between internal teams and client expectations you make sure that agreed service levels (SLAs) are met and continuously improved.
While not a customer-facing role the Service Coordinator serves as the main escalation point for operational or contractual issues. You ensure that internal resources are optimally used to meet contractual and financial objectives.
Key Responsibilities
Take ownership of the operational delivery of assigned customer contracts (portfolio 150500K/year).
Coordinate the start-up and onboarding of new service contracts: handover from Sales/Project Management operational kick-off and system setup in ERP and CSM tools.
Ensure day-to-day operational follow-up in collaboration with Service Desk Engineering and Project teams.
Manage incident and escalation processes to guarantee SLA compliance.
Monitor and report on service performance and contribute to continuous improvement initiatives.
Cooperate closely with internal stakeholders (Service Management Support Technicians Finance SOC Sales etc.).
Support financial follow-up of contract P&L and ensure alignment with budget targets.
Profile
Education: Masters degree in a technical field (or equivalent through experience).
Experience: At least 1 year of experience in Project Service Contract or Account Management.
Technical knowledge:
Security technologies (Access Control Intrusion CCTV ICT) and/or Telecommunications (wired/wireless).
IT affinity (integration with IT systems).
Knowledge of ITIL principles (certification is a plus).
Languages: Fluent in Dutch and English or French and English.
Soft skills: Strong communication and negotiation abilities stress-resistant problem-solving mindset and team player.
Attitude: Integrity respect customer focus willingness to learn and helpfulness.
Aanvullende informatie :
We help make your world a safer place. Wij hechten veel belang aan onze waarden: integriteit hulpvaardigheid en waakzaamheid. Bij Securitas zetten we diversiteit voorop. Wij moedigen iedereen aan te solliciteren ongeacht je afkomst leeftijd gender of culturele en religieuze achtergrond.
Ons doel is om de wereld een veiligere plek te maken door onze klanten verschillende diensten aan te bieden zoals permanente bewaking technologische oplossingen of training.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Von der Planung über die Installation bis hin zur Inbetriebnahme und Wartung- unsere Expertinnen und Experten der 🔴🔴🔴 Securitas Technology bieten den Rundum Service für modernste und individuelle Sicherheitslösungen. Zur Verstärkung unseres Expertenteams suchen wir ab sofort einen S ... View more
