Guest Experience Supervisor

Guest Experience Supervisor

Providing engaging sincere personalized service is one of the ways our Colleagues are turning moments into memories for our guests.  

Compensation: $36 Hourly

Summary of Responsibilities: 
Reporting to the Guest Experience Manager responsibilities and essential job functions include but are not limited to the following:

• Work with the Front Office Engineering Sales and Housekeeping teams on the seamless execution of VIP arrivals and stayover service
• Work with the Rooms teams to enhance the overall guest experience
• Assist in handling compliments comments observations and complaints timely and effectively achieving full guest satisfaction
• Hold briefings with the Butlers
• Ensure accurate communication of information and guest requests to and from colleagues and guests
• Communicate with VIP guests during their stay including pre-arrival and post-departure
• Meets all VIP guests to gather preferences and relationship building
• Assist with the coordination of all VIP Amenities with Executive Office for Housekeeping Room Service Concierge Guest Relations Reservations and Sales
• Assist in inspecting VIP rooms and personalizing as per guest requests
• Spend time in the lobby welcoming and getting to know guests
• Identify guest service deficiencies and analyze information in order to make decision on methods to correct and remedy
• Create and guide the plans centered on guest satisfaction results LQA and Forbes standards in all areas
• Other duties as assigned

Qualifications :

• 1 year supervisory experience; preferably in a luxury setting
• College degree in hospitality preferred
• Superior communication skills; fluency in English is required; second language preferred
• Very Passionate about Guest Satisfaction
• Highly Organized with heavy emphasis on consistency in their work
• Computer literate with Microsoft Office
• Previous experience with Opera an asset
• Able to multi-task with a commitment to superior guest service
• Must have flexible schedule willingness to work long days and any day including weekends and holidays to satisfy guest and operational needs

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Must be legally authorized to work in the United States.

Remote Work :

No

Employment Type :

Full-time