Assistant Business Manager

Flint, MI - USA

Monthly Salary: Not Disclosed

Posted on: 21-10-2025

Vacancies: 1 Vacancy

Job Summary

Assistant Business Manager (LAM 0.75)

Department: Operations
Reports To: Business Administrator (LAM 1)
Location:Flint MI
Employment Type: Full-Time

About EPIC Health

At EPIC Health we believe healthcare should be high-performing people-centered and relentlessly proactive. Our mission is to deliver quality care through innovation teamwork and the belief that every visit is a prevention visit. We operate through a connected Pod system with Multi-Specialty Medical Office Buildings (MOBs) Hubs and Satellites where operational excellence is the engine behind patient access and exceptional outcomes.

Were building the future of value-based care and were looking for operational leaders who thrive in organized chaos love solving problems in real time and believe data and empathy can coexist.

Position Summary

The Assistant Business Manager (LAM 0.75) is a key operational leader responsible for the daily execution of site operations staff supervision and workflow compliance. Acting as the bridge between the Business Administrator (LAM 1) and the frontline teams (Clinical Assistants and Medical Receptionists) this role ensures that every day runs efficiently compliantly and in alignment with EPIC Healths model of care.

This position is ideal for a hands-on operations professional ready to lead people manage processes and grow into full site ownership.

What Youll Do

Operational Leadership

Lead and supervise all Clinical Assistants (CAs) and Medical Receptionists (MRs) ensuring adherence to EPICs SOPs and daily operational standards.
Conduct Start-of-Day (SOD) readiness checks staffing reviews and live patient-flow management throughout the day.
Support the Business Administrator in implementing the ACT Model Ps-POD adherence and daily access goals.

Staff Supervision & Development

Coach and mentor Lead CAs (LAM 0.5) and support their leadership growth.
Provide real-time coaching to staff to reinforce SOP execution efficiency and service excellence.
Manage attendance schedule coverage and performance feedback for all CAs and MRs.

Quality & Compliance Oversight

Audit front desk and back-office workflows to ensure compliance with key SOPs such as:
- Support Staff Allocation
- Scheduling Follow-Up Appointments
- Patient Wait Times (ACK to Started)
Participate in Gemba Walks and Layered Assurance Monitoring (LAM-1) activities to identify and correct process gaps in real time.
Support documentation accuracy care management workflows and follow-up scheduling compliance.

Operational Execution & Data Monitoring

Track site-level KPIs: patient throughput wait times follow-up scheduling and provider coverage.
Report daily operational summaries and weekly performance trends to the Business Administrator.
Coordinate staff allocation adjustments and escalate barriers that impact access or patient satisfaction.

Culture & Engagement

Model EPICs values: Serious Fun. High Performance. Mad Science. Team Player. Ridiculously Responsive.
Foster a collaborative and energetic environment focused on patient care and continuous improvement.
Recognize and celebrate wins large and small across your team.

Who You Are

A hands-on problem solver with strong leadership instincts and operational acumen.
Passionate about healthcare operations patient experience and helping teams perform at their best.
Detail-oriented process-driven and able to make real-time decisions without losing sight of the big picture.

Qualifications

Bachelors degree in Healthcare Administration Business or related field preferred (or equivalent experience).
2 years of supervisory experience in healthcare operations (preferably in ambulatory or multi-site settings).
Strong understanding of workflow management staffing and patient access optimization.
Proficiency in EHR/PM systems (Allscripts Phreesia or similar) and data-driven decision-making.
Excellent communication coaching and conflict-resolution skills.

Performance Metrics

95% adherence to follow-up scheduling SOP
5% staffing variance between SOD forecast and actual coverage
15-minute patient wait time (ACK to Start) average
90% provider satisfaction with CA/MR support
Positive trend in patient throughput and satisfaction metrics

Why Join EPIC

Work in a forward-thinking organization redefining healthcare delivery.
Join a leadership pipeline this role is designed to grow into a full Business Administrator (LAM 1) position.
Competitive compensation health benefits 401(k) and performance-based incentives.
Access to continuous leadership training and cross-Pod collaboration opportunities.

Ready to Lead EPIC Operations

If you thrive in fast-paced environments love solving challenges in real time and want to grow into a high-impact healthcare leadership role wed love to meet you.

Required Experience:

Manager

Assistant Business Manager (LAM 0.75)Department: Operations Reports To: Business Administrator (LAM 1) Location:Flint MIEmployment Type: Full-TimeAbout EPIC HealthAt EPIC Health we believe healthcare should be high-performing people-centered and relentlessly proactive. Our mission is to deliver qual...