Accessibility Specialist

The Accessibility & AI Specialist plays a pivotal role in shaping inclusive digital experiences across internal applications driving innovation at the intersection of accessibility employee engagement and responsible AI. This role partners closely with cross-functional teams including Digital Technology (DT) Insights & Research and AI product groups to embed accessibility into the core of the employee experience lifecycle and position the company as a global leader in inclusive technology.

Key Responsibilities

Accessibility for Internal Applications

• Partner with our Digital Technology (DT) teams to define and implement accessibility standards across all internal and employee-facing applications.
• Collaborate with designers engineers and product managers to integrate accessibility into the employee experience lifecycle.
• Advocate for and implement accessibility best practices in both design and development.

Employee Engagement Panel (Insights & Research Collaboration)

• Collaborate with our Insights & Research team to lead and grow the Employee Engagement Panel a program that involves employees with disabilities in testing feedback and early validation of internal applications.
• Develop structured engagement opportunities to gather actionable insights that directly shape product development and employee experiences.
• Ensure that feedback loops from employees with diverse needs are embedded into design engineering and decision-making processes.

Accessibility & AI Leadership

• Act as a subject matter expert in Accessibility & AI advising on emerging opportunities risks and frameworks for responsible AI adoption.
• Partner with AI research and product teams to ensure AI-driven tools and models are inclusive fair and accessible by design.
• Lead strategic initiatives to position the company as the global leader in AI & Accessibility including contributions to industry partnerships thought leadership and standards-setting efforts.
• Support the integration of accessibility evaluations into LLMs and AI agents ensuring AI-generated experiences meet accessibility benchmarks.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 12 years of proven experience in Accessibility Inclusive Design or related fields (digital accessibility product design AI ethics etc.).
• Strong knowledge of global accessibility standards (WCAG EN 301 549 ADA EAA).
• Experience working with employee engagement programs user research panels or community engagement initiatives.
• Understanding of AI/ML concepts particularly around inclusivity responsible AI and accessibility implications.
• Excellent communication skills with the ability to influence cross-functional teams and senior leadership.
• Passion for driving cultural and technological change to build a more inclusive workplace and digital ecosystem.

Reporting Structure

• Reports to: Director of Globalization and Accessibility in Product organization.
• Key collaborators: Digital Technology team Business Unit partners Research/Insights team Accessibility Engineering User Experience Product team Employee Engagement Panel volunteers etc.

FD21

For positions in this location we offer a base pay of $187600 - $328300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time