Rental Service Officer Ready Return Officer Vehicle Service Agent

Job Description

Are you a passionate about sales Do you have excellent customer service skills Do you enjoy working in a fast-paced environment If so Europcar has an exciting opportunity for you!

We are currently seeking a sales motivated and customer-orientedSales & Customer Service Officerto join ourLaunceston Airport and City team on acasual basis!

Why join Europcar

• A competitive hourly rate casual loading generous uncapped incentive scheme

• Opportunity to maximise your income based on your exceptional performance with our incentive program

• Ongoing training and development

• Access to same-day pay via our financial wellbeing provider

• Employee Referral Program - earn $$ when you successfully refer a candidate

• Company uniform provided

• Generous employee discounts including discounted car rental for staff family and friends Bupa health insurance pet insurance Accor and more!

• Access to an international brand with opportunities to work nationally and globally

• Mental health and wellbeing initiatives including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness

• Great culture working with an energetic supportive and high performing team

Some of the key responsibilities include:

• Greet customers and assist them in renting vehicles as based on their preferences and needs

• Process rental agreements accurately and efficiently

• Address customer inquires and concerns promptly and professionally

• Inspect vehicles before and after rental periods noting any damages

• Achieve or exceed sales targets

• Maintain knowledge of current promotions services and products to assist with sales efforts

• Build strong customer relationships to encourage repeat business and referrals

• Detail and clean vehicles to business quality standards

• Refuel and transport vehicles

To be considered you should possess:

• Previous experience in sales customer service or retail

• Car rental experience is highly desirable

• Strong communication skills and ability to interact with customers

• Computer literacy skills required

• Ability to work efficiently in a fast-paced high-pressure environment

• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays

• Valid Australian drivers license with a clean driving record

• Current and ongoing Australian work rights

• A positive can do attitude!

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

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