Technical Assistance Center (TAC) Escalation Team Advisor

Job Description

This role is categorized as means the successful candidate is expected to report to Saginaw or Warren MI three times a week at minimum or other frequency dictated by the business.

The Role

Were looking for a highly skilled Escalation Team Advisor to join our Technical Assistance Center (TAC). In this role youll act as a key technical expert supporting TAC Advisors field teams and leadership in diagnosing and resolving complex vehicle issues. Youll collaborate closely with Engineering Brand Quality and Field Operations and serve as the main escalation point for high-level technical concerns.

This is a great opportunity for someone with deep automotive knowledge who thrives in a collaborative fast-paced and problem-solving-focused environment.

What Youll Do

• Support TAC Advisors with complex vehicle diagnostics and repair strategies

• Serve as a single-point contact for escalated technical issues from field personnel and leadership

• Collaborate with Engineering and Quality teams to identify and address emerging vehicle concerns

• Author and publish technical bulletins and service communications

• Use data and tools to analyze trends and contribute to root-cause resolutions

• Escalate critical or high-impact issues as needed and drive follow-up resolution

Your Skills & Abilities (Required Qualifications)

• 10 years of automotive technical experience (dealership or TAC preferred)

• 2 current ASE certifications or a 2-year technical degree

• Strong understanding of vehicle systems (powertrain chassis electrical restraints etc.)

• Skilled in Microsoft Office (Word Excel Outlook PowerPoint)

• Excellent customer focused problem-solving and analytical skills

• Strong communication and organizational abilities

• Ability to manage multiple priorities and work independently or in cross-functional teams

What Will Give You a Competitive Edge (Preferred Qualifications)

• Proficient in (QIS PRTS Siebel VIS Global Connect Oracle and Salesforce/OneCRM/CXConnect.)

• Proficient with GM internal websites and tools including Siebel GMA GWM Salesforce/OneCRM/CXConnect and MS Office products.

#LI-AP1

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call us your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.