Technical Account Mgr

Buenos Aires - Argentina

Monthly Salary: Not Disclosed

Posted on: 22 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Skills & Qualifications

Relevant professional experience preferably in the network industry
Solid network security and routing experiences
Exceptional customer service orientation and strong communications skills
Asset to have CCNA CCNP CCIE and/or CISSP certifications
Proficient with MS Word PowerPoint and Excel
Scripting and Windows server app experience
Willing to travel
Advanced English level

Job duties

Collection analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and analysis of packet trace information
Recommend actions based on analysis
Customer education deliver knowledge transfer like webinar or workshops
Software recommendation conduct bug scrubs reports
Upgrade testing on a lab environment perform test to upgrade customer devices and provide a report
Develop best practice deployment and troubleshooting methodology documentation
Follow up technical cases and manage the right expectation until the closure of the cases
Conduct weekly status conference calls with customers to report status of open issues and projects
Conduct quarterly reports for your managed accounts
Work closely and provide direct technical email and phone support to our customers in the LATAM Region
Analysis of support request completion of requests for information and documentation
Will exercise independent judgment in methods techniques and evaluation criteria for obtaining results

Required Experience:

Manager

DescriptionSkills & QualificationsRelevant professional experience preferably in the network industrySolid network security and routing experiencesExceptional customer service orientation and strong communications skillsAsset to have CCNA CCNP CCIE and/or CISSP certificationsProficient with MS Word ...

Key Skills

Business Development
Customer Service
Revenue Growth
ABC Analysis
Account Management
Communication
CRM
Excel
Salesforce
PMP
Customer Relationships
Business Relationships
Sales Goals
Sales Process
CPA

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About Company

Fortinet

From the start, the Fortinet vision has been to deliver broad, truly integrated, high-performance security across the IT infrastructure. We provide top-rated network and content security, as well as secure access products that share intelligence and work together to form a cooperativ ... View more

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