Overnight Front Office Manager Millennium Hilton New York One UN Plaza

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 26 days ago

Vacancies: 1 Vacancy

Job Summary

The Millennium Hilton New York One UN Plaza is looking for an Overnight Front Office Manager to join our team!

Our 439-room Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. Were within one mile of Bryant Park The Morgan Library and Rockefeller Center. Take in unobstructed views of Manhattan and the East River skylines. Our historic Ambassador Grill and iconic lobby are both official New York City Interior Landmarks.

The ideal candidate will have 2 or more years experience as a front office manager OnQ experience and overnight availability including weekends and holidays.

Shift Pattern: Overnights including weekends and holidays

Salary Range: $75000 - $78000 / annually

What are the benefits of working for Hilton

Hilton is recognized as the best hospitality workplace in the world and the #2 Worlds Best Workplace by Great Place To Work US and Fortune!

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay
Medical Insurance Coverage for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportiveparental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing

As Front Office Manager you would be responsible for directing and administering Front Office operations.

Specifically you would be responsible for performing the following tasks to the highest standards:

Manage all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation.
Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations and delivering recognition and reward.
Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly.
Ensure compliance with Company standards.
Meet and greet guests and respond to guest inquiries requests and issues in a timely friendly and efficient manner and resolves guest concerns.
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events.
Complete audit procedures as needed.
Recruit interview and train team members.

#LI-LG1

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values.

Specifically we look for demonstration of these Values:

Hospitality - Were passionate about delivering exceptional guest experiences.

Integrity - We do the right thing all the time.

Leadership - Were leaders in our industry and in our communities.

Teamwork - Were team players in everything we do.

Ownership - Were the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

In addition we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for this Hilton Worldwide Brand

One of the most recognized names in the industry Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products services and amenities to ensure that every guest feels cared for valued and respected. From inaugural balls and international award galas to business events and personal moments Hilton is where the world makes history closes the deal toasts special occasions and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwides ten market-leading brands. For more information visit .

If you understand the importance of upholding a brands reputation and what it takes to provide a globally recognized hospitality experience you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

EOE/AA/Disabled/Veterans

Required Experience:

The Millennium Hilton New York One UN Plaza is looking for an Overnight Front Office Manager to join our team!Our 439-room Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. Were within one mile of Bryant Park The Morgan Library and Rockefeller C...