German Customer Support in Portugal

Aveiro - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Launch Your Career in Customer Support!

Step into a collaborative and supportive environment where empathy professionalism and teamwork define every customer interaction. If youre detail-oriented proactive and passionate about helping people this is the perfect opportunity to grow your career.

Role Overview:

As a Customer Support youll be the first point of contact for clients assisting them via phone email and live chat. Your mission is to provide clear solutions resolve issues efficiently and ensure a smooth and positive experience for every customer.

Key Responsibilities:

Communicate with customers in a friendly and professional manner across multiple channels (phone email and chat).
Manage a variety of inquiries from product or service information to troubleshooting and account assistance.
Offer clear guidance address concerns and ensure customers feel supported throughout their journey.
Maintain accurate records of interactions and keep documentation up to date.
Escalate complex or sensitive issues in accordance with company procedures.
Work closely with internal teams to deliver quick and effective solutions.
Consistently meet quality and response time targets.
Stay informed on product knowledge company policies and best practices to provide exceptional service.

Requirements:

Fluent in German (C2 level)
EU Citizenship or Portuguese Residency Card
0-1 year of experience in customer support
Strong leadership analytical and communication skills
Eagerness to learn and grow

Why Join Us:

Attractive Salary: Competitive compensation that values your skills
Performance Bonus: Recognizing your achievements
Meal Allowance: Covering your daily meals
Transportation Support: Assisting with commuting costs
Health & Life Insurance: Comprehensive protection for your well-being
Relocation Package: Assistance to make your move smooth and stress-free
Remote Work: Enjoy the flexibility of working from home

Ready to take the next step Apply today and be part of a team that values innovation and excellence!

Launch Your Career in Customer Support! Step into a collaborative and supportive environment where empathy professionalism and teamwork define every customer interaction. If youre detail-oriented proactive and passionate about helping people this is the perfect opportunity to grow your career. Role ...

Launch Your Career in Customer Support!

Role Overview:

Key Responsibilities:

Communicate with customers in a friendly and professional manner across multiple channels (phone email and chat).
Manage a variety of inquiries from product or service information to troubleshooting and account assistance.
Offer clear guidance address concerns and ensure customers feel supported throughout their journey.
Maintain accurate records of interactions and keep documentation up to date.
Escalate complex or sensitive issues in accordance with company procedures.
Work closely with internal teams to deliver quick and effective solutions.
Consistently meet quality and response time targets.
Stay informed on product knowledge company policies and best practices to provide exceptional service.