Arabic Customer Support

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are looking for Arabic native speakers or fluent (C2) with a good command in English (B2) to work as a Customer Support Specialist in call center environment in Lisbon Portugal:

Ability to assist users with Pre-Sales General Inquiries and technical support issues via phone/email/chat/social/social messaging channels (as assigned).
Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social forums ecommerce reviews) channels.
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests document relevant case information.

Requirements

Native or Proficient Arabic (C1 - C2) and fluent English (minimum level B2).
Excellent communication skills coupled with empathy and team spirit.
Previous experience in Customer Service or a tourism/travel representative is a plus.
For non-EU residents it is mandatory to have a valid work permit.

Benefits

Opportunity to professionally grow in the project
Competitive wages (14 monthly payments per year)
Performance bonus
Meal Allowance
Health insurance with a dental plan (after 6 months contract)
Relocation package - shared accommodation help setting up tax and bank account documentation and reimbursement of your flight ticket.
Opportunity to participate in numerous activities such as our parade opening annual awards get together and much more.

Work with a diverse environment with people from over 15 nationalities
Benefit from our modern amenities many discounts in local businesses company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world.
New and modern offices located in Lisbon.

We are looking for Arabic native speakers or fluent (C2) with a good command in English (B2) to work as a Customer Support Specialist in call center environment in Lisbon Portugal: Ability to assist users with Pre-Sales General Inquiries and technical support issues via phone/email/chat/social/socia...