IT Application Support Analyst

Atticus Advisory Solutions Inc

Job Location:

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 27 days ago

Vacancies: 1 Vacancy

Job Summary

We are currently looking for an IT Application Support Analyst (Italian Localization experience is a must) to join our Team.

This role is about ensuring smooth operations and availability of Group Systems (Finance & Accounting HR Legal L&D Customer Success) worldwide.

The IT Application Support Analyst will be responsible for application performance optimization and system enhancements while providing technical support to all business users.

Responsibilities:

Provide Level 1 & 2 technical/functional support for internal applications and systems to deliver high quality assistance and ensure the agreed Service Level Agreements (SLAs) are met
Experience in supporting European countries specially Italian localization.
Perform daily monthly and periodic application and system checks and take appropriate action in optimizing system uptime and deliver outputs in a timely manner
Work with Technology teams as necessary communicating any systems/software upgrades and patches and diagnosing any application or system issues
Triage defects identify potential fixes and manage incidents through to resolution either by an internal team or via an external supplier; communicating with the business user until issue is resolved
Develop and adhere to Standard Operating Procedures (SOPs)
Ensure data security and implement safety controls
Produce and maintain technical support guides service catalogue & other relevant documentation
Work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new releases
Ensure effective communication is in place to manage incidents and system downtime to the business user community
Attend Service Reviews and Operational review meetings; support with reporting requirements chairing the meeting when required

What we look for:

Previous experience working in an application support capacity for finance systems (NetSuite Coupa Payhawk Concur) HR Systems (BambooHR JazzHR Papaya etc.)
With Finance background.
6 years in-dept knowledge of Oracle NetSuite ERP Finance
Fluency in English
Excellent verbal and written communication skills
Team player with good interpersonal skills
Ability to multi-task and to remain calm whilst under pressure
Keen eye for detail
Good analytical and problem-solving skills
Strong service driven mentality and a pragmatic approach
Keep abreast of current technology and trends that may be of use/benefit to
NetSuite Certified

We are currently looking for an IT Application Support Analyst (Italian Localization experience is a must) to join our Team. This role is about ensuring smooth operations and availability of Group Systems (Finance & Accounting HR Legal L&D Customer Success) worldwide. The IT Application Support A...

The IT Application Support Analyst will be responsible for application performance optimization and system enhancements while providing technical support to all business users.

Responsibilities:

Provide Level 1 & 2 technical/functional support for internal applications and systems to deliver high quality assistance and ensure the agreed Service Level Agreements (SLAs) are met
Experience in supporting European countries specially Italian localization.
Perform daily monthly and periodic application and system checks and take appropriate action in optimizing system uptime and deliver outputs in a timely manner
Work with Technology teams as necessary communicating any systems/software upgrades and patches and diagnosing any application or system issues
Triage defects identify potential fixes and manage incidents through to resolution either by an internal team or via an external supplier; communicating with the business user until issue is resolved
Develop and adhere to Standard Operating Procedures (SOPs)
Ensure data security and implement safety controls
Produce and maintain technical support guides service catalogue & other relevant documentation
Work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new releases
Ensure effective communication is in place to manage incidents and system downtime to the business user community
Attend Service Reviews and Operational review meetings; support with reporting requirements chairing the meeting when required

What we look for:

Previous experience working in an application support capacity for finance systems (NetSuite Coupa Payhawk Concur) HR Systems (BambooHR JazzHR Papaya etc.)
With Finance background.
6 years in-dept knowledge of Oracle NetSuite ERP Finance
Fluency in English
Excellent verbal and written communication skills
Team player with good interpersonal skills
Ability to multi-task and to remain calm whilst under pressure
Keen eye for detail
Good analytical and problem-solving skills
Strong service driven mentality and a pragmatic approach
Keep abreast of current technology and trends that may be of use/benefit to
NetSuite Certified