Call Center Sr. Executive Process Training Hybrid

Pasay City - Philippines

Monthly Salary: Not Disclosed

Posted on: 21-10-2025

Vacancies: 1 Vacancy

Job Summary

About the job Sr. Executive - Process Training (MOA Pasay) Hybrid

Work Setup: Hybrid (MOA Pasay)

Work Schedule: Mid Shift

Requirements:

2 years of experience in Training BPO
Good communication skills
Basic knowledge of MS Office MS Excel PowerPoint Word Doc Outlook
Responsible for support for current new-hire training and then full facilitation of future new-hire training classes reporting and feedback to the agent.
At least 2nd Year College / 72 Units Bachelors Degree (Any course)
Basic knowledge of editing tools Adobe

Responsibilities:

Conduct New Hire training for the process based on the agenda
Create PKT (Process Knowledge Tests) to understand opportunities in Operations which will
be the outcome of a TNA and action plans.
Create a Training Needs Analysis and create action plans based on TNA and opportunities
to support operations.
Collaborate with the CE (Customer Experience) Quality Analyst and Pre-Process Training
team in making suggestions in enhancing the training agenda.
Provide feedback to associates/trainees based on progress in training
Complete required reports for tracking and communicating training progress at different
levels
Conduct coaching sessions for trainees and agents towards performance improvement.

About the job Sr. Executive - Process Training (MOA Pasay) Hybrid Work Setup: Hybrid (MOA Pasay) Work Schedule: Mid Shift Requirements: 2 years of experience in Training BPOGood communication skillsBasic knowledge of MS Office MS Excel PowerPoint Word Doc OutlookResponsible for support for current ...