Senior Manager, Digital Channels

Phnom Penh - Cambodia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Industry: Banking

Job Summary:
The Senior Manager Digital Channels will lead the strategy execution and performance of the banks digital platforms including Mobile Banking Corporate Internet Banking Payment Gateway Merchant Management System Partner Integration Portals E-Commerce and Marketplace. The role combines business technology and leadership expertise to deliver seamless secure and customer-centric digital experiences.

Main Responsibilities:

Develop and implement the banks digital channel strategy aligned with the digital transformation roadmap.
Drive adoption engagement and growth across retail SME and corporate customer segments.
Collaborate with cross-functional teams (IT Product Operations Risk Compliance Cash Management and Partners) to deliver digital initiatives within budget and timelines.
Oversee the full lifecycle of all digital platforms ensuring reliability usability and innovation.
Define and prioritize digital features focusing on user experience accessibility and functionality.
Build strategic partnerships with fintechs payment networks and technology vendors to strengthen the banks digital ecosystem.
Ensure digital channels meet regulatory compliance and cybersecurity standards.
Establish clear SOPs and escalation processes for channel operations and support.
Monitor and improve system uptime performance and customer SLAs.
Drive continuous innovation in customer experience such as biometric authentication passkeys QR payments and AI-driven personalization.
Manage coach and develop a team of digital product owners channel specialists and support staff.
Set KPIs dashboards and reporting mechanisms to track adoption satisfaction and revenue contribution.
Promote a culture of innovation accountability and customer focus across teams.

Main Requirements:

Bachelors degree in Business Computer Science or related field.
Minimum 5 years of experience in digital banking fintech or payments with at least 3 years in a managerial role.
Deep understanding of digital banking platforms APIs integration and payment infrastructure.
Proven experience in managing merchant ecosystems payment gateways and e-commerce or marketplace solutions.
Skilled in agile methodologies digital product management and customer journey design.
Strong knowledge of banking regulations compliance and cybersecurity requirements.
Excellent leadership communication and stakeholder management skills.
Ability to manage vendors partners and cross-functional teams effectively.

Industry: Banking Job Summary: The Senior Manager Digital Channels will lead the strategy execution and performance of the banks digital platforms including Mobile Banking Corporate Internet Banking Payment Gateway Merchant Management System Partner Integration Portals E-Commerce and Marketplace. Th...

Industry: Banking

Main Responsibilities:

Develop and implement the banks digital channel strategy aligned with the digital transformation roadmap.
Drive adoption engagement and growth across retail SME and corporate customer segments.
Collaborate with cross-functional teams (IT Product Operations Risk Compliance Cash Management and Partners) to deliver digital initiatives within budget and timelines.
Oversee the full lifecycle of all digital platforms ensuring reliability usability and innovation.
Define and prioritize digital features focusing on user experience accessibility and functionality.
Build strategic partnerships with fintechs payment networks and technology vendors to strengthen the banks digital ecosystem.
Ensure digital channels meet regulatory compliance and cybersecurity standards.
Establish clear SOPs and escalation processes for channel operations and support.
Monitor and improve system uptime performance and customer SLAs.
Drive continuous innovation in customer experience such as biometric authentication passkeys QR payments and AI-driven personalization.
Manage coach and develop a team of digital product owners channel specialists and support staff.
Set KPIs dashboards and reporting mechanisms to track adoption satisfaction and revenue contribution.
Promote a culture of innovation accountability and customer focus across teams.

Main Requirements:

Bachelors degree in Business Computer Science or related field.
Minimum 5 years of experience in digital banking fintech or payments with at least 3 years in a managerial role.
Deep understanding of digital banking platforms APIs integration and payment infrastructure.
Proven experience in managing merchant ecosystems payment gateways and e-commerce or marketplace solutions.
Skilled in agile methodologies digital product management and customer journey design.
Strong knowledge of banking regulations compliance and cybersecurity requirements.
Excellent leadership communication and stakeholder management skills.
Ability to manage vendors partners and cross-functional teams effectively.