Technical Support Specialist
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Job Location:
Monthly Salary:
Posted on:
21-10-2025
Vacancies:
1 Vacancy
Job Summary
Job Description: Technical Support Specialist at Rock Auto Service
Job Responsibilities:
- Provide technical support to customers regarding automotive products and services
- Troubleshoot and resolve technical issues through phone email and chat communication
- Assist customers in navigating the companys online platform and ordering process
- Collaborate with internal teams to escalate and resolve complex technical problems
- Document customer interactions and resolutions accurately in the system
Essential Qualifications:
- Strong technical knowledge of automotive parts and services
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and handle multiple customer inquiries
- Problem-solving skills and attention to detail
- Proficiency in using customer support software and tools
Desired Experience:
- Minimum of 1 year of experience in technical support or customer service role
- Experience in the automotive industry is a plus
- Experience in using CRM systems and support ticketing platforms
- Proven track record of meeting and exceeding customer satisfaction goals
Salary & Benefits:
- Salary Range: $98000 - $120000 per year
- Currency: USD
- Health insurance and retirement benefits
- Paid time off and sick leave
- Potential for performance-based bonuses
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
