Marketplace Operations Specialist

About Calo

Launched in Bahrain in November of 2019 Calo is on a mission to make healthy easy. Were a team of dedicated people driving this mission by providing better faster and cheaper ways to access food through technology.

Role Overview

Were looking for a Marketplace Operations Specialist to support the growth and efficiency of our online marketplace by researching trending products managing inventory and coordinating with vendors. This role involves maintaining product listings assisting with subscription models and collaborating with internal teams to support smooth operations and effective promotional campaigns.

Main Responsibilities

Product Research & Marketplace Strategy

• Stay ahead of the curve by researching and identifying trending healthy products for the Marketplace.
• Evaluate market trends and customer preferences to inform product selection across multiple regions.
• Develop and manage the product roadmap including product categories and SKU planning.

Vendor Sourcing & Relationship Management

• Independently identify reach out to and engage with local and regional vendors (e.g. KSA UAE) to source new products.
• Build and maintain strong supplier and distributor relationships through proactive communication and negotiation.
• Coordinate sample testing and product validation with internal teams (e.g. kitchen nutrition supply chain).

Product & Inventory Operations

• Oversee the onboarding of approved products to the Marketplace ensuring timely listing and accurate metadata input (ingredients pricing nutrition info etc.).
• Monitor and manage inventory visibility including strategies for near-expiry or slow-moving stock.
• Coordinate daily operations with warehouse dispatch kitchen and logistics teams to ensure product availability and fulfillment efficiency.

Process Development & Workflow Optimization

• Design and implement efficient repeatable processes for vendor sourcing product approval and onboarding.
• Continuously refine operational workflows to reduce lead time from product identification to Marketplace listing.

Performance Tracking & Data Analysis

• Pull and analyze product and sales data to evaluate performance and make data-driven decisions.
• Use insights to adjust pricing product offerings or sourcing strategies as needed.

Subscription & Pricing Management

• Develop and manage Marketplace Add-on subscription models with flexible product swaps.
• Set and review competitive pricing strategies across SKUs and bundles.

Campaigns & Promotions

• Plan and execute promotional campaigns including clearance strategies for expiring inventory.
• Collaborate with marketing and operations teams to ensure successful rollout of campaigns.
• Assist in creating training materials or presentations (e.g. PowerPoint) for internal alignment or team onboarding.

Ideal Candidate

Qualifications

Bachelors degree in Business Supply Chain Marketing or a related field (or equivalent work experience)

3 - 5 years of experience in product coordination e-commerce inventory management or a similar operational role

Experience working with vendors or suppliers

Willingness and ability to travel between the KSA and UAE as needed

Knowledge & Competency

Understanding of market research and consumer trends

Basic knowledge of nutrition or food products

Strong organizational skills with attention to detail

Comfort with data entry and maintaining accurate product metadata (ingredients pricing macros etc.)

Proficiency with spreadsheets (Excel or Google Sheets) and content management systems (CMS) or internal dashboards

Familiarity with inventory or product lifecycle tools; experience with e-commerce platforms

Personality

Interests in healthy trends products and consumer behavior and enjoys digging into data and finding patterns

Metlicious about accuracy and consistency in data especially when managing product listings and tracking inventory

Flexible in adjusting to changing priorities seasonal shifts and evolving product needs

Works well with cross-functional teams and values building strong relationships with vendors and colleagues

Enjoys creating structure tracking progress and keeping things running smoothly

Thinks about the end users experience when curating products or developing subscription options

Excellent written and verbal communication skills

Ability to work independently and manage multiple priorities

Pleasant personality and able to lead with empathy and patience