CX Ops Specialist Junior (Systems & Support)

Hello!

At Factorial were looking for a new Customer Experience Operations Specialist Junior (Systems & Support) to help us boost the company to the next level.

About Factorial

At Factorial were on a mission to help small and medium businesses (SMBs) automate and elevate their HR processesso they can focus on people not paperwork. With over 1000 employees across 9 markets we serve 100000 users and are one of Europes fastest-growing SaaS companies.

We believe in bold goals radical ownership and inclusive collaboration. If youre eager to grow in RevOps love solving technical puzzles and want to build scalable systems that empower our Customer Experience (CX) teams we want to meet you.

About the Role

Were looking for a CX Ops Specialist Junior (Systems & Support) to join our CX Operations team within Revenue Operations (RevOps).

Youll be at the intersection of automation systems and support helping the CX team (Onboarding Account Management Support Consultancy) work more efficiently through reliable processes and smooth system performance.

This is a hybrid role combining hands-on system troubleshooting and workflow building. Youll manage internal CX system tickets solve issues in tools like HubSpot Intercom and Jira and build automations that reduce manual work and recurring problems.

If you enjoy understanding how things work fixing them and making them better this role is for you.

What Youll Do

• Own the CX ticket queue: triage troubleshoot and resolve system-related requests from CX teams (HubSpot Intercom etc.).

• Design and maintain automations: build workflows in HubSpot Zapier and other tools to support scalable CX processes.

• Diagnose and prevent issues: monitor automation performance identify root causes and create lasting fixes instead of temporary patches.

• Document and share knowledge: build clear documentation and internal resources to empower users and scale support.

• Collaborate cross-functionally: work closely with RevOps Data and IT to align automations and systems improvements with business priorities.

• Support new tool launches and updates: participate in testing and deployment of CX tools ensuring smooth adoption.

What Were Looking For

• 12 years of experience in RevOps Marketing/Sales/CX Ops or Business Systems environments.

• Hands-on experience with HubSpot (CRM) building or maintaining automations workflows or properties.

• Strong logical thinking and a structured approach to problem-solving.

• Curiosity about the why behind automation and a drive to continuously improve systems.

• Detail-oriented proactive and comfortable juggling multiple priorities.

• Clear written communication and a love for documentation.

Nice to Have

• Experience with tools like Zapier Make or Postman.

• Exposure to ticketing systems (Jira Zendesk etc.).

• Knowledge of APIs webhooks or basic scripting (JavaScript or similar).

• Experience working in a B2B SaaS company.

• Understanding of GTM processes (lead lifecycle deal routing onboarding).

• Familiarity with Notion or Asana for project management.

Our Values

• We own it: We take responsibility for every project.

• We learn and teach: We share knowledge and keep growing together.

• We partner: We collaborate across teams to reach bold goals.

• We grow fast: We act quickly and learn from our mistakes.

Why Factorial

• Cobee card and Payflow salary advance

• Private health insurance with Alan and Gympass

• Language classes with Yolk Academy

• Syra coffee Apeteat meals and organic fruit

• Pet-friendly office flexible schedules and no dress code

Is this you Come help us build the future of CX Operations at Factorial!