Retail Manager
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Sales & Customer Experience
Drive sales performance and achieve store targets.
Deliver an exceptional customer experience that reflects the Norman Goodfellows brand.
Handle customer queries complaints and escalations with professionalism.
Operations & Compliance
Oversee day-to-day store operations ensuring compliance with company policies liquor licensing health & safety and legal requirements.
Manage stock control ordering receiving and shrinkage management.
Ensure store presentation merchandising and promotional displays meet company standards.
Team Leadership
Recruit train motivate and manage store staff.
Set clear goals monitor performance and provide coaching and feedback.
Build a culture of accountability collaboration and service excellence.
Financial & Reporting
Manage budgets expenses and cost control.
Analyse sales data and prepare reports for management.
Drive profitability through effective resource allocation and cost management.
Key Competencies & Skills
Strong leadership and people management skills.
Excellent communication and interpersonal abilities.
Commercial awareness and sales-driven mindset.
Ability to problem-solve and make sound decisions.
Strong organisational and multitasking skills.
Knowledge of stock management and retail systems (POS inventory software).
Requirements
- Matric/Grade 12 (Tertiary qualification in Retail/Business Management advantageous).
Minimum 35 years retail management experience preferably in liquor FMCG or premium lifestyle retail.
Proven track record of achieving sales and managing high-performing teams.
Willingness to work retail hours including weekends and public holidays.
Benefits
Company Industry
IT Services and IT Consulting
Key Skills
- Restaurant Experience
- Sales Experience
- Forklift
- Customer Service
- Store Management Experience
- Management Experience
- Retail Sales
- Merchandising
- Sales Management
- Leadership Experience
- Supervising Experience
- Retail Management
