Medical Operations Specialist

Key Responsibilities:

• Monitor and manage Zoho ticket queues to ensure all inquiries and tasks are addressed within established SLA timelines.
  

• Actively engage in Slack channels to route tasks surface operational issues and ensure fast accurate internal communication.
  

• Serve as the operational liaison between OpenLoops internal teams and U.S.-based healthcare providers ensuring timely coordination and follow-through.
  

• Track and escalate potential delays operational bottlenecks or miscommunications to appropriate stakeholders.
  

• Contribute to the development and refinement of process workflows SOPs and best practices to streamline daily operations.
  

• Maintain accurate documentation of escalations task status and resolution outcomes in collaboration tools.
  

• Collaborate cross-functionally with Scheduling Credentialing Customer Success and Tech teams to support the end-to-end medical operations pipeline.
  

• Support data collection and reporting for key operational KPIs and SLA compliance.
  

• Uphold HIPAA standards and company compliance policies across all interactions and documentation.
  

Requirements

Qualifications:

• 2 years of experience in healthcare operations customer support or BPO environments (preferably U.S. healthcare support).
  

• Proficient in Zoho Desk and Analytics or similar ticketing systems.
  

• Strong working knowledge of Slack for internal collaboration and task tracking.
  

• Familiarity with SLA tracking queue management and operational reporting.
  

• Excellent English communication skills (written and verbal).
  

• Strong problem-solving skills and attention to detail.
  

• Ability to work independently and manage priorities in a fast-paced remote-first environment.
  

• Comfortable working during U.S. hours and coordinating with U.S.-based teams.
  

Preferred Qualifications:

• Background in working with healthcare providers telehealth operations or remote care coordination.
  

• Experience with HIPAA regulations and handling PHI (Protected Health Information).
  

• Familiarity with U.S. healthcare workflows and terminology.
  

Benefits

Benefits:

• Great Place to Work-Certified company
  

• Premium HMO coverage
  

• Holistic employee experience programs
  

• Work-from-home and hybrid work setup
  

• Rewards and performance incentives
  

• Monthly engagement activities
  

• Career advancement opportunities
  

• Paid referral program