Voice Process Associate Engineer
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role : Voice based On-Call Customer Support
Location : Bangalore
Full/ Part-time: Full Time
Build a career with confidence:
Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do.
About the role:
Looking for an energetic Voice-based on-call customer support professionals who are strong in Electrical/Electronic domain basics for troubleshooting of various BMS (Building Management System) HVAC Assets of Customers across the Globe. Individual must be willing to work in Night Shifts.
Roles & Responsibilities:
Support & provide service via calls emails and tickets
Work on provided offline activities with accuracy and efficiency
Document all offline activities
Follow given SOPs and flag any unresolved issues escalations to L2
Ability to diagnose and analyze technical problems
Analyse different systems and energy data to find potential for energy optimization.
Work on projects that requires data mining analysis & presentation
Follows up and meets commitments to customer
Flexibility towards shifts and week offs as per requirement
Flexibility to support multiple projects/customer
Gather insights and analyze through AI driven tools
Ability to be flexible to meet SLA
Ability to complete assigned deliverables within timelines.
Experience:1 to 2 years of customer Voice Support experience preferably for the US Region.
Education: Only Bachelor of Engineering (BE)-Electonics/Mechanical/Electrical
Benefits:
We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.
Make yourself a priority with flexible schedules parental leave.
Drive forward your career through professional development opportunities.
Achieve your personal goals with our Employee Assistance Programme.
Our commitment to you:
Our greatest assets are the expertise creativity and passion of our employees. We strive to provide a great place to work that attracts develops and retains the best talent promotes employee engagement fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices providing enriching career opportunities listening to employee feedback and always challenging ourselves to do better.
This is The Carrier Way.
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.
Job Applicants Privacy Notice:
Click on this link to read the Job Applicants Privacy Notice
Required Experience:
IC
Key Skills
- EIGRP
- VOIP
- VMware
- Avaya
- BGP
- LAN
- OSPF
- QoS
- Project Planning
- Scripting
- Unity
- Troubleshooting
About Company
As the leading global provider of healthy, safe and sustainable building and cold chain solutions, Carrier Global Corporation is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we've led in inventing new technologies a ... View more
