DispatcherCustomer Service Representative- Maritime Transportation

Port Arthur, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Dispatcher/Customer Service Representative- Maritime Transportation
Port Arthur TX
Description

Danners Inc. a respected leader in Maritime Transportation and Security is expanding our team in Port Arthur TX. We are in search of Dispatchers/Customer Service Representatives who are customer service oriented courteous work well under pressure and can complete tasks in a detailed and safe manner. This position offers the opportunity to work and grow in a fast-paced environment and contribute to the efficient operation of our maritime operations.

As a Dispatcher/Customer Service Representative you will:

Triage emails calls and inquiries from customers
Plan schedule and dispatch drivers and vehicles to meet dynamic job requirements
Verify driver paperwork is correct
Work closely with Drivers to coordinate pick up and drop offs to maintain maximum productivity and efficiency
Communicate effectively with supervisors customers and teammates to resolve issues and coordinate services
Ensure all job assignments are properly logged into system and updated accordingly
Track and follow job assignments and drivers status via cell and GPS
Monitor driver availability and location
Ensure all paperwork has been completed and updated for each job
Assist in expediting any problematic jobs that are late missing mis-routed returned in a timely manner and communicate with customer regarding details
All dispatcher candidates will start off in a driving position to get familiar with the driver job duties
Occasionally Drive in order to meet client expectations
Occasionally needed for other duties as directed by manager
Demonstrate commitment to Danners values & professionalism through appropriate conduct at all times.

Benefits:

Medical Dental Vision Supplemental Life AD&D and cancer policies after 60 days (fulltime eligible)
401K after 6 months employment
Paid Time Off eligibility after 90 days (begins accruing immediately at start of employment)
Paid Training
Bi-Weekly Pay with Direct Deposit
Chaplin Services available
Danners Cares Program
Events and Prizes Promotes from within

Competitive hourly rates starting at $16.00/hour.

Schedule:

Requirements
The Dispatcher will be responsible for promoting and maintaining customer satisfaction and goodwill by successfully fulfilling job assignments through customer pick up and drop offs in a timely and professional manner.

Qualified Dispatcher shall meet the following general & physical requirements:
General:

Must be age 24 or older to apply REQUIRED
Valid Transportation Worker Identification Credential(TWIC) card is REQUIRED
Must possess a valid Texas drivers license
Minimum 2 years Dispatcher Experience preferably maritime industry
Must be able to proficiently speak read & write English
Must be employment eligible based on background requirements to include criminal background check clean MVR health/drug screen
Ability to work under stress and remain calm
Strong typing skills
Ability to solve problems and work well under pressure
Highly organized and detail-oriented
Highly communicative with excellent customer service skills
Desire to grow learn and work in a team environment
Excellent sense of urgency
Knowledge of the Maritime industry preferred
Proficiency in learning and using new software applications
Strong typing skills

Physical:

Average to excellent hearing
Average to excellent vision
Lifting/Carrying up to 50 lbs. without assistance
Sitting for longer periods of time
Occasionally Driving vehicles
Walking climbing bending kneeling and stooping
Other physical demands may be required as needed

If you are enthusiastic about providing exceptional customer service and meet the qualifications above please submit your resume and/or application. We look forward to hearing from you!

We are an equal opportunity employer and value diversity. All qualified applicants will be considered for employment regardless of race religion national origin color sex sexual orientation gender identity veteran status or disability.

Required Experience:

Unclear Seniority

Triage emails calls and inquiries from customers
Plan schedule and dispatch drivers and vehicles to meet dynamic job requirements
Verify driver paperwork is correct
Work closely with Drivers to coordinate pick up and drop offs to maintain maximum productivity and efficiency
Communicate effectively with supervisors customers and teammates to resolve issues and coordinate services
Ensure all job assignments are properly logged into system and updated accordingly
Track and follow job assignments and drivers status via cell and GPS
Monitor driver availability and location
Ensure all paperwork has been completed and updated for each job
Assist in expediting any problematic jobs that are late missing mis-routed returned in a timely manner and communicate with customer regarding details
All dispatcher candidates will start off in a driving position to get familiar with the driver job duties
Occasionally Drive in order to meet client expectations
Occasionally needed for other duties as directed by manager
Demonstrate commitment to Danners values & professionalism through appropriate conduct at all times.

Benefits:

Medical Dental Vision Supplemental Life AD&D and cancer policies after 60 days (fulltime eligible)
401K after 6 months employment
Paid Time Off eligibility after 90 days (begins accruing immediately at start of employment)
Paid Training
Bi-Weekly Pay with Direct Deposit
Chaplin Services available
Danners Cares Program
Events and Prizes Promotes from within

Competitive hourly rates starting at $16.00/hour.

Must be age 24 or older to apply REQUIRED
Valid Transportation Worker Identification Credential(TWIC) card is REQUIRED
Must possess a valid Texas drivers license
Minimum 2 years Dispatcher Experience preferably maritime industry
Must be able to proficiently speak read & write English
Must be employment eligible based on background requirements to include criminal background check clean MVR health/drug screen
Ability to work under stress and remain calm
Strong typing skills
Ability to solve problems and work well under pressure
Highly organized and detail-oriented
Highly communicative with excellent customer service skills
Desire to grow learn and work in a team environment
Excellent sense of urgency
Knowledge of the Maritime industry preferred
Proficiency in learning and using new software applications
Strong typing skills