Customer Support Specialist
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Job Location:
Minneapolis, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Description
We are seeking a Customer Support Specialist to join our dynamic team in this role you will serve as the first point of contact for our clients and students providing prompt professional and solution-oriented assistance. The ideal candidate will demonstrate empathy attention to detail and strong communication skills while ensuring an exceptional customer experience that reflects our values and mission.
Responsibilities
Provide timely and accurate responses to customer inquiries via phone email and chat.
Assist clients and students with troubleshooting account management and service navigation.
Maintain detailed records of interactions in our CRM system.
Collaborate with internal departments to ensure seamless client support and problem resolution.
Identify opportunities for process improvement to enhance customer satisfaction.
Uphold a professional and positive attitude in all communications.
Qualifications :
Qualifications
Bachelors degree or equivalent experience preferred.
Minimum of 12 years of experience in customer service or support roles.
Strong written and verbal communication skills.
Excellent organizational and problem-solving abilities.
Proficiency with CRM platforms and Microsoft Office Suite.
Ability to work independently and as part of a collaborative team.
Additional Information :
Benefits
Competitive annual salary ($52000$56000).
Professional growth and advancement opportunities.
Ongoing training and skill development programs.
Supportive inclusive and team-oriented work environment.
Health and wellness benefits package.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
