Senior Product Operations Manager

We power peoples progress.

At Preply were all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor craft a personalized learning journey and stay motivated to keep growing. Our approach is human-led tech-enabled and its creating real impact. So far 90000 tutors have delivered over 20 million lessons to learners in more than 175 countries. Every Preply lesson sparks change fuels ambition and drives progress that matters.

Meet the team!

Preply is growing quickly. Once a scrappy startup were now firmly in scale-up mode continuously evolving how we work to match our growth. The Preply product and technology teams are now substantially larger than they were a few years ago and therefore it is critical to us that as we scale we maintain the pace and dynamism that has brought so much success for Preply over the past years.

For this reason we are hiring our firstProduct Operations Managerto help us take our Product team to the next level to ensure the ways we work across our product organisation are first class and to make sure were able to manage the tricky balance of execution collaboration speed quality focus communication and much more. This is a key role in the product team and will report directly to the Chief Product Officer.

This role provides unrivalled access to the day-to-day of how Preply runs its product and technology organisation. Youll be at the heart of our planning and decision-making and will support the team at every level. Your closest partner will be the CPO and VP-level product leaders and youll work closely day-to-day with Product Managers Designers Engineering leaders and others.

What youll be doing:

You will be responsible for the operational wiring of the Product Team and ensuring this continues to evolve to meet our changing needs. Responsibilities will be varied and will change over time but will include the ones below.

• Running the day-to-day operational rhythm of the team including Product Reviews Roadmap Reviews and similar
• Running our quarterly and annual product planning cycles overseeing cross-team alignment to ensure every team is pulling in the same direction
• Running the product teams OKR setting and tracking ensuring teams have the right goals and stay on track to achieve them
• Supporting hiring and team planning ensuring we have the right people in the right spots and the right teams in place to deliver our strategy
• Leading initiatives as required driving with strategic analysis impact assessment and recommending paths forward
• Identifying constant areas of improvement within the product organisation getting agreement for changes and bringing them to life

The role would perfectly suit someone who is equally passionate about delivering amazing product experiences and building effective organisations that work collaboratively and at high velocity. Youll get to work at the centre of a world-class product organisation while also evolving it to be ready for the next phase of growth.

What you need to succeed:

Candidates for this role may come for a range of backgrounds but ideally someone with the skills listed below is likely to be successful in this role.

• Exceptional planning and organisation skills: youll be running a lot of things in parallel and youll need to be excited about that!
• Strong communication and collaboration skills: youll manage a lot of the time through influence this means you need to have strong empathy for others in the organisation and ability to get things done without direct control
• Highly numerate very comfortable with data: it will be critical to analyse organisational effectiveness team impact and take an active role in strategic impact planning
• Product mindset: you need to be familiar with how empowered and scaled agile product organisations work
• Excellent bias-to-action: you will be a key part of keeping team momentum moving forward. Youll need to work out how to get things done with minimal support and keeping momentum high

Why youll love it at Preply:

• An open collaborative dynamic and diverse culture;
• A generous monthly allowance for lessons Learning & Development budget and time off for your self-development;
• A competitive financial package with equity leave allowance and health insurance;
• Not in Barcelona We offer an attractive relocation package to join us in our Preply Barcelona Hub
• Access to free mental health support platforms;
• Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;
• The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).

Our Principles

• Care to change the world- We are passionate about our work and care deeply about its impact to be life changing.
• We do it for learners- For both Preply and tutors learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
• Keep perfecting- To create an outstanding customer experience we focus on simplicity smoothness and enjoyment continually perfecting it as every detail matters.
• Now is the time- In a fast-paced world it matters how quickly we act. Now is the time to make great things happen.
• Disciplined execution- What makes us disciplined is the excellence in our execution. We set clear goals focus on what matters and utilize our resources efficiently.
• Dive deep- We leverage business acumen and curiosity to investigate disparities between numbers and stories unlocking meaningful insights to guide our decisions.
• Growth mindset- We proactively seek growth opportunities and believe todays best performance becomes tomorrows starting point. We humbly embrace feedback and learn from setbacks.
• Raise the bar- We raise our performance standards continuously alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.
• Challenge disagree and commit- We value open and candid communication even when we dont fully agree. We speak our minds challenge when necessary and fully commit to decisions once made.
• One Preply- We prioritize collaboration inclusion and the success of our team over personal ambitions. Together we support and celebrate each others progress.

Diversity Equity and Inclusion

Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company.

Preply will consider all applications for employment without regard to race color religion gender identity or expression sexual orientation national origin disability age or veteran status. Together we are World Class.

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Required Experience:

Manager