TASKI Technical Customer Service Representative
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Job Location:
Toledo, OH - USA
Monthly Salary:
$ 51800 - 86300
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries including consumer industrial institutional food and beverage and pool and spa water markets. Owned by Platinum Equity the companys product portfolio includes a broad array of water treatment chemistries process aids functional additives and cleaners and disinfectants as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies enhance product quality protect plant assets minimize environmental impact and create cleaner and safer environments.
Headquartered in Wilmington Delaware the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company recognized fouryears in a row. For more information about Solenis please visit .
Position Summary
We are seeking a dedicated and customer-focused Customer Service & Technical Support Specialist to join our this role you will serve as the primary point of contact for customers and internal teams regarding ordering and service support for TASKI and NSS equipment. Youll play a key role in delivering exceptional after-sales service diagnosing technical issues and ensuring customer satisfaction throughout the service cycle.
Key Responsibilities
- Deliver outstanding customer service through accurate information timely responses and ownership of inquiries.
- Maintain strong technical knowledge of TASKI and NSS equipment and parts.
- Communicate with customers via phone email chat and remote guidance to assess and resolve equipment issues.
- Collaborate with Technical Specialists Distributors Sales Professionals and third-party service providers.
- Process orders and dispatch service calls in compliance with company policies.
- Advise on warranty coverage return policies and service procedures.
- Promote after-sales services and products through up-selling techniques.
- Conduct follow-up calls and satisfaction surveys to ensure service closure and customer happiness.
- Utilize systems such as SAP Salesforce Microsoft 365 Intellitrail and Remote Guidance tools.
- Participate in ongoing learning and development (minimum 100 hours/year).
Required Qualifications
- 13 years of experience in a technical or customer service environment.
- Technical aptitude in electronics or mechanics (schematic reading skills a plus).
- Strong communication and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in using CRM and ERP systems.
We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role wed love to learn more about you.
At Solenis we understand that our greatest asset is our people. That is why we offer competitive compensation comprehensive benefits which include medical dental vision & 401K and numerous opportunities for professional growth and development. So if you are interested in working for a world-class company and enjoy solving complex challenges whether in the lab or the field consider joining our team.
Solenis is proud to be an Equal Opportunity Affirmative Action Employer including Minorities / Women/ Veterans / qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
Should you require assistance in applying to this opportunity please reach out to Solenis Talent Acquisition at
The expected compensation range for this position is between $51800.00 and $86300.00 plus discretionary bonuses. The exact compensation may vary based on your skills experience and other factors permitted by law.Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Diversey has been, and always will be, a pioneer and facilitator for life. We constantly deliver revolutionary cleaning and hygiene technologies that provide total confidence to our customers across all of our global sectors. Headquartered in Fort Mill, South Carolina, USA, Diversey e ... View more
